1st Edition
Improving Organizational Performance The Cube One Framework
By Richard E. Kopelman
Copyright 2020
374 Pages
8 B/W Illustrations
by
Routledge
374 Pages
8 B/W Illustrations
by
Routledge
374 Pages
8 B/W Illustrations
by
Routledge
Also available as eBook on:
This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and... Read more
- The Cube One Framework
- Enterprise-Directed Practices
- Employee-Directed Practices
- Customer-Directed Practices
- Validity Evidence: Survey Research
- Validity Evidence: Financial Metrics
- The Remarkable Turnaround at Continental Airlines as Examined through the Lens of the Cube One Framework
- Google and AltaVista: Two Pioneers in Internet Searches
- Three Remarkably Successful Customer-Centric Companies: Zappos.com, Four Seasons, and Nordstrom
- The Mayo Clinic and Excellent Hospitals
- Toward an Organizational Diagnosis
- Toward Implementation
Biography
Richard E. Kopelman is Professor of Management at the Zicklin School of Business, Baruch College, USA. His research focuses on improving work motivation, productivity, and organizational performance. He has published in several key journals, including the Academy of Management Journal, Decision Sciences, Organizational Behavior and Human Performance, and the Journal of Applied Psychology.
