While much has been written on the growth of information technology (IT) and IT-enabled services in India, little is known about the people who work in these industries, about the nature of the work itself, and about its wider social and cultural ramifications. The papers in this collection combine empirical research with theoretical insight to fill this gap and explore questions about the trajectory of globalization in India. The themes covered include: (a) sourcing and social structuring of the new global workforce; (b) the work process, work culture, regimes of control and resistance in IT-enabled industries; (c) work, culture and identity; (d) nations, borders and cross-border flows.
1. Introduction: Outposts of the Global Information Economy: Work and Workers in India’s Outsourcing Industry Carol Upadhya and A.R. Vasavi 2. Producing the Knowledge Professional: Gendered Geographies of Alienation in India’s New High-Tech Workplace Sanjukta Mukherjee 3. Betwixt and Between?: Exploring Mobilities within a Global Workplace in India Marisa D’Mello and Sandeep Sahay 4. Management of Culture and Management through Culture in the Indian Software Outsourcing Industry Carol Upadhya 5. The Scientific Imperative of Being Positive: Self-Reliance and Success in the Modern Workplace Sonali Sathaye 6. Software Work in India: A Labour Process View P. Vigneswara Ilavarasan 7. Empowerment and Constraint: Women, Work, and the Family in the Software Industry in Chennai Chris Fuller and Haripriya Narasimhan 8. ‘Serviced From India’: The Making of a Youth ITES Workforce A.R. Vasavi 9. Work Organisation, Controls, and ‘Empowerment’: Managing the Contradictions of Call Centre Work Babu Remesh