This comprehensive volume seeks out ways in which those who are typically marginalized by, or excluded from, tourism can be brought into the industry in ways that directly benefit them. It addresses the central questions asked by an inclusive tourism approach: Who is included? On what terms? With what significance?
Tourism is often understood and experienced as an exclusive activity, accessible only to the relatively wealthy. This volume seeks to counter that tendency by exploring how marginalized groups can gain more control over tourism. The book starts by defining the concept of inclusive tourism and discussing seven different elements which might indicate inclusivity in tourism. Research from a wide range of geographical contexts – from Cambodia to Australia, Sweden, Turkey and Spain – have been drawn upon to illustrate the need for more inclusive tourism. The examples encompass the actions of a multinational tour operator, hotel owners, and social enterprises, while also examining how to ensure tourism is accessible for those with disabilities. Inclusive tourism is offered here as both an analytical concept and an aspirational ideal.
The authors hope that this book inspires a restless quest to find ways to include new actors and new places in tourism on terms that are equitable and sustainable. The chapters were originally published as a special issue of the journal Tourism Georgraphies.
1. Introducing inclusive tourism
Robin Biddulph and Regina Scheyvens
2. Understanding inclusive tourism development
Regina Scheyvens and Robin Biddulph
3. Tour operators and corporate social responsibility: Can they promote more inclusive tourism?
María José Zapata Campos, C. Michael Hall and Sandra Backlund
4. Social enterprise and inclusive tourism. Five cases in Siem Reap, Cambodia
5. Too precarious to be inclusive? Hotel maid employment in Spain
6. Challenges to inclusive tourism experiences for wheelchair users at historic sites
Ayşe Nilay Evcil
7. Stakeholder collaboration in the development of accessible tourism: A framework for Inclusion
Julie Nyanjom, Kathy Boxall and Janine Slaven