This book captures a range of important developments that have occurred in Information Systems over the last forty years, with a particular focus on India and the developing world. Over this time, Information and Communications Technology (ICT) and Information Systems (IS) have come to play a critical role in supporting, complementing and automating managerial decisions, shaping and transforming industries, and contributing to deep societal and economic change. This volume examines a range of topics for those interested in the adoption and use of these technologies across varied situations. It combines empirical studies on the application and impact of IS with commentaries, debates and insights on the transformative role that IT and the IT industry have played, and continue to play, within India as well as globally.
The book draws attention to issues and challenges that organizations grapple with in tech-enabled environments, and provides insights on the role of automation and computational techniques. It explores the global impact of the technology revolution on economic growth and development, electronic globalization, and the wider opportunities and challenges of a hi-tech world. The chapters cover various themes such as e-government in India, internet-based distribution systems, internet banking, and use of collaborative IT tools and functions to support virtual teams in the software industry and the business process outsourcing industry. Other chapters focus on methodological advances, such as systems thinking which finds applications in organizational decision-making, and the use of fuzzy logic.
This volume will interest professionals and scholars of information technology and information systems, computer studies, IT systems, economics, and business and management studies.
List of Figures. List of Tables. Foreword. Preface. Contributors.1. Information Systems in India: dare to Cross.
Part 1 Technology in action: an Indian perspective. 2. Automation and computers: hasten slowly. 3. Information and communication yechnologies in India: outweighing negatives in development. 4. Information and Communication Technology (ICT) in India: a reality check.
Part 2 Adoption of technology: issues and challenges. 5. E-Government in India. 6. Internet based distribution systems: a framework for adoption. 7. Trust and its determinants in internet banking: a study of private sector banks in India. 8. Structuring IT function: imperative for the new millennium.
Part 3 Behavioural issues in the IT industry. 9. Collaborative tools and virtual team effectiveness: an inductively derived approach in India’s software sector. 10. Turnover intentions amongst women BPO professionals: role of organizational and personal factors.
Part 4 Systems theory-based methodologies. 11. The system dynamics paradigm. 12. The system dynamics paradigm: applications in management and policy. 13. Option trading in a fuzzy framework.
Part 5 The challenges of electronic globalization. 14. Borderless bits: electronic globalization in a volatile global world. 15. The classical continuity of electronic globalization. 16. Preparing for electronic globalization.