Social Inclusion and Usability of ICT-enabled Services.: 1st Edition (Hardback) book cover

Social Inclusion and Usability of ICT-enabled Services.

1st Edition

Edited by Jyoti Choudrie, Sherah Kurnia, Panayiota Tsatsou


384 pages

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Hardback: 9781138935556
pub: 2017-11-03
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Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services.

This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter.

Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diverse level.

Table of Contents

Part 1: Examining the Theoretical Foundations of Social Inclusion and ICT-Enabled Services

1. Social Inclusion and ICTs: a Literature Review Through the Lens of the Capability Approach

Efpraxia D. Zamani

2. Connectivity: A Socio-technical Construct to Examine ICT-enabled Service

Christoph F. Breidbach

3. Re-conceptualizing Social Inclusion in the Context of 21st Century Smart Cities

H. Patricia McKenna

4. Enhancing Social Inclusion Through Optimal Community Participation Levels in ICT4D Projects

Arthur Glenn Maail, Sherah Kurnia , and Shanton Chang

Part 2: ICT-Enabled Services of Value to Society and Organisations

5. Understanding the Impact of Political Structure, Governance and Public Policy on e-Government

David J. Yates, Girish J. "Jeff" Gulati, and Christine B. Williams

6. ICT-enabled E-entertainment Services in United States Counties: Socio-Economic Determinants and Geographic Patterns

Avijit Sarkar, James Pick, and Jessica Rosales

7. E-health as an Enabler of Social Inclusion

Ken Clarke, Adam Lodders, Robyn Garnett, Anne Holland, Rodrigo Mariño, and Zaher Joukhadar

8. Challenging the Cost of Higher Education with the Assistance of Digital Tools: Case Studies of Protest Activity in Canada and the United States

Victoria Carty

9. Telework Impact on Productivity and Wellbeing: An Australian Study

Rachelle Bosua, Sherah Kurnia, Marianne Gloet, and Antonette Mendoza

10. Supporting Regional Food Supply Chains with an E-Commerce Application

Sherah Kurnia, Md Mahbubur Rahim, Serenity Hill, Kirsten Larsen, Patrice Braun, Danny Samson, and Prakash Singh

Part 3: Adoption, Usage and Management Aspects Surrounding Social Inclusion and Usability of ICT-Enabled Services

11. Digital Divides, Usability and Social Inclusion: Evidence from the Field of E-Services in the UK

Bianca C. Reisdorf and Darja Groselj

12. Mobility of Work: Usability of Digital Infrastructures and Technological Divide

Mohammad Hossein Jarrahi and Luke Williamson

13. Overcoming Obstacles to Activism with ICTs: An Analysis of MoveOn.Org and the Florida Tea Party Movement

Deana A. Rohlinger and Shawn Gaulden

14. Social Inclusion, Farmer Resignation and the Challenges of Information Technology Implementation

Ranjan Vaidya

15. Smartphones Adoption and Usage of 50+ Adults in the United Kingdom

Jyoti Choudrie, Sutee Pheeraphuttharangkoon, and Uchenna Ojiako

16. Literacy and Identity Links Forging Digital Inclusion? Critical Reflections and Signposts from a Qualitative Study

Panayiota Tsatsou, Gillian Youngs, and Carolyn Watt


Panayiota Tsatsou, Sherah Kurnia, and Jyoti Choudrie

About the Editors

Jyoti Choudrie holds the position of Professor of Information Systems at University of Hertfordshire, UK.

Panayiota Tsatsou is an Associate Professor at the University of Leicester, UK.

Sherah Kurnia is a Senior Lecturer at the School of Computing and Information Systems, the University of Melbourne, Australia.

About the Series

Routledge Studies in Technology, Work and Organizations

The books in the series offer groundings in central elements of the management of technology and innovation. They provide stimulating treatments of key themes which form part of the Management of Technology and/or Innovation syllabus and are primarily aimed at advanced undergraduates, postgraduates and lecturing and research staff. The books explain, develop and critically explore issues and concepts on the assumption that students and staff already have a basic understanding of the area. All the books in the series incorporate a combination of this review of the current state of knowledge in a particular aspect of the management of technology/innovation with the presentation and discussion of new primary material not previously published.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Information Management