1st Edition
Integrating Business Management Processes Volume 2: Support and Assurance Processes
By Titus De Silva
Copyright 2020
328 Pages
by
Productivity Press
328 Pages
by
Productivity Press
328 Pages
by
Productivity Press
Also available as eBook on:
Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1)
Shelving Guide: Business & Management
The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the... Read more
Part One Support Processes
1 Document control
2 Communication
3 Marketing
4 Information systems and technology
5 Human resource management
6 Skills and tools for management systems
7 Training and development
8 Customer relations management
9 Knowledge management
10 Financial management
Part Two Assurance Processes
11 Management reviews
12 Measurement and analysis
13 Audits
Appendix 1: Abbreviations and acronyms
Biography
Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.
