1st Edition

Integrating Business Management Processes Volume 3: Harmonising Quality, Food Safety and Environmental Processes

By Titus De Silva Copyright 2020
    740 Pages
    by Productivity Press

    740 Pages
    by Productivity Press

    Integrating Business Management Processes: Volume 3: Harmonising Quality, Food Safety and Environmental Processes (978-0-367-48547-4)

    Shelving Guide: Business & Management

    The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness and is intended to provide readers with practical "how to" methods for integrating quality, safety and environmental management processes.

    This volume sets out procedures and flowcharts to show how the integration of these processes can be achieved. Separated into management procedures, core procedures, support procedures and assurance procedures and complemented by practical examples, this book is an invaluable resource for complete systems development and integration.

    This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.

    Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

    1. Integrating management systems

    List of Procedures

    Part One Management Procedures

    BMS 000 Business management system

    MP 000 Our company

    MP 001 Internal and external issues

    MP 002 Interested parties

    MP 003 Legal & other requirements

    MP 004 Scope

    MP 005 IQFSE MS planning

    MP 006 IQFSE MS and processes

    MP 007 Risk management

    MP 008 Objectives

    MP 009 Policy

    MP 010 Commitment

    MP 011 Roles and responsibilities

    MP 012 Planning processes

    MP 013 Operational planning

    MP 014 Strategic planning

    MP 015 Production planning

    MP 016 Customer focus

    MP 017 Management of emergencies

    MP 018 Emergency response planning

    MP 019 Planning for action

    MP 020 Change management

    MP 021 Production and service change

    Part Two Core Procedures

    CP 001 Approval of suppliers

    CP 002 Offering contracts

    CP 003 Purchasing information

    CP 004 Purchasing

    CP 005 Purchasing engineering items

    CP 006 Purchasing IT

    CP 007 Inward goods (IG) receipt

    CP 008 IG inspection

    CP 009 Issue of IG

    CP 010 Inspection and test status

    CP 011 Customer property

    CP 012 Production process control

    CP 013 Design and development

    CP 014 Release of finished goods

    CP 015 Handling and storage

    CP 016 Customer requirements

    CP 017 Take order

    CP 018 Processing orders

    CP 019 Picking orders

    CP 020 New product development

    CP 021 Delivery

    CP 022 Post-delivery

    CP 023 Business continuity

    CP 024 Preparation for hazard analysis

    CP 025 Hazard assessment

    CP 026 CCP and control schedule

    CP 027 HACCP plan

    CP 028 Pre-requisite programmes (PRPs)

    CP 029 Recall procedure

    CP 030 Initial environmental review (IER)

    CP 031 Identification of environmental aspects

    CP 032 Significance of environmental aspects

    CP 033 Environmental aspects of sales and marketing

    CP 034 Impact of sales on food safety

    CP 035 Managing environmental impact

    CP 036 Sales process

    CP 037 Visit planning

    CP 038 In-store procedure

    CP 039 Offer of samples

    CP 040 Sales meetings

    CP 041 Receiving and storing food items

    CP 042 Product and service requirements

    Part Three Support Procedures

    SP 001 Document control

    SP 002 Record control

    SP 004 Set-up

    SP 005 Internal communication

    SP 006 External communication

    SP 007 Customer communication

    SP 008 Organisational knowledge

    SP 009 Resource management

    SP 010 Management of infrastructure

    SP 011 Managing HR

    SP 012 Recruitment

    SP 013 Induction

    SP 014 Training and development

    SP 015 Leave

    SP 016 Safety and wellbeing

    SP 017 Promotions and transfers

    SP 018 Disciplinary procedure

    SP 019 Grievance procedure

    SP 020 Performance review

    SP 021 IT resource usage

    SP 022 E mail, internet, security

    SP 023 Company hardware, software

    SP 024 Phone voice mail fax

    SP 025 Password management

    SP 026 Virus protection

    SP 027 System access

    SP 028 Backup and recovery

    SP 029 Service and support

    SP 030 Electronic file storage

    SP 031 Use of IT to ensure food safety

    SP 032 Brand management

    SP 033 Advertising and promotion

    SP 034 Marketing forecast

    SP 035 Market research

    SP 036 Budgeting

    SP 037 Accounts payable

    SP 038 Accounts receivable

    SP 039 Internal control

    SP 040 Wages and salaries

    SP 041 Managing fixed assets

    SP 042 Preparation of management accounts

    SP 043 Management of bank accounts

    SP 044 Credit card management

    SP 045 External provision

    SP 046 Customer satisfaction

    SP 047 Customer complaints

    SP 048 Employee participation

    Part Four Assurance Procedures

    AP 001 Control of specifications

    AP 002 Calibration of measuring devices

    AP 003 Measurement and analysis

    AP 004 Analysis and evaluation

    AP 005 Management review

    AP 006 Continual improvement

    AP 007 Identification and traceability

    AP 008 Handling non-conformities

    AP 009 Validation of products, processes

    AP 010 Validation of food safety programme

    AP 011 Verification of Product, Processes and Equipment

    AP 012 Internal audit

    AP 013 Corrective and preventive action


    Appendix 1. Gap Analysis

    Appendix 2. Abbreviations and acronyms

    Appendix 3. Bibliography



    Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.