1st Edition
Intercultural Communication for the Global Business Professional
This text integrates business and communication concepts to immerse students in the global communication experiences of business professionals.
The authors argue that the essentials of intercultural communication, such as nonverbal communication, conflict, meeting management, interviewing, and negotiations, are most useful to burgeoning professionals when they are woven into discussions about economic systems, market forces, production processes, finance structures, and human resources priorities. Each chapter begins with an explanation of theories and key terms appropriate for introductory-level students in both business and communication, then supplements that discussion with examples that demonstrate the concepts at work. The cases chosen represent different market systems in both dominant and emerging economies, explaining the cultures of competitive markets with a global perspective rather than focusing on the United States.
This book is ideal as a text for courses in international business or professional intercultural communication, or as a supplement for more general business and communication courses.
List of Contributors
Overview of the Chapters
Acknowledgements
Introduction
1. Fostering Intercultural Understanding for the Global Business Professional
Mara K. Berkland, Amy Grim Buxbaum and Supna Jain
Part 1: Interpersonal Contexts
2. Cultural Differences in the Display of Emotion during the Hiring Process
Chi Cheng Lao and Lucy Zhang Bencharit
3. Cultural Norms of Turn-Taking in English and Chinese Conversations
Weihua Zhu
4. Cultural Variations in Politeness Strategies Used in Email Communication
Chanki Moon
Part 2: Group and Organizational Contexts
5. Perceptions of Coworker Trustworthiness in Japan and the United States
Masami Nishishiba
6. Cultural Dimensions of Organizational Loyalty in Germany and China
Stephan Meschke and Juana Du
7. Leveraging Culture to Confront Sexual Harassment in a Multicultural Organization
Amy Grim Buxbaum and Mara K. Berkland
Part 3: Institutional Contexts
8. Cultural Tourism and Retail Store Aesthetics in Norway and Morocco
Mara K. Berkland
9. Cultural Comparison of Currency Demand in Argentina and India
Brenden J. Mason and Kabir Dasgupta
10. Cultural Interpretation of International Financial Reporting Standards in the Anglo-Saxon and Continental Models of Accounting
Katarzyna Koleśnik and Sylwia Silska-Gembka
Conclusion
11. Cultural Influence and Ethical Considerations for the Global Business Professional
Mara K. Berkland and Amy Grim Buxbaum
Biography
Mara K. Berkland is Professor of Communication at North Central College, Naperville, Illinois.
Amy Grim Buxbaum is Associate Professor of Communication at North Central College, Naperville, Illinois.
