1st Edition

Intercultural Communication for the Global Business Professional

Edited By Mara K. Berkland, Amy Grim Buxbaum Copyright 2024
    190 Pages 11 B/W Illustrations
    by Routledge

    190 Pages 11 B/W Illustrations
    by Routledge

    This text integrates business and communication concepts to immerse students in the global communication experiences of business professionals. 


    The authors argue that the essentials of intercultural communication, such as nonverbal communication, conflict, meeting management, interviewing, and negotiations, are most useful to burgeoning professionals when they are woven into discussions about economic systems, market forces, production processes, finance structures, and human resources priorities. Each chapter begins with an explanation of theories and key terms appropriate for introductory-level students in both business and communication, then supplements that discussion with examples that demonstrate the concepts at work. The cases chosen represent different market systems in both dominant and emerging economies, explaining the cultures of competitive markets with a global perspective rather than focusing on the United States.  


    This book is ideal as a text for courses in international business or professional intercultural communication, or as a supplement for more general business and communication courses. 

    List of Contributors 

    Overview of the Chapters 






    1. Fostering Intercultural Understanding for the Global Business Professional 

    Mara K. Berkland, Amy Grim Buxbaum and Supna Jain 


    Part 1:  Interpersonal Contexts 


    2. Cultural Differences in the Display of Emotion during the Hiring Process 

    Chi Cheng Lao and Lucy Zhang Bencharit 


    3. Cultural Norms of Turn-Taking in English and Chinese Conversations 

    Weihua Zhu 


    4. Cultural Variations in Politeness Strategies Used in Email Communication 

    Chanki Moon 


    Part 2:  Group and Organizational Contexts 


    5. Perceptions of Coworker Trustworthiness in Japan and the United States 

    Masami Nishishiba 


    6. Cultural Dimensions of Organizational Loyalty in Germany and China 

    Stephan Meschke and Juana Du 


    7. Leveraging Culture to Confront Sexual Harassment in a Multicultural Organization 

    Amy Grim Buxbaum and Mara K. Berkland 


    Part 3:  Institutional Contexts 


    8. Cultural Tourism and Retail Store Aesthetics in Norway and Morocco 

    Mara K. Berkland 


    9. Cultural Comparison of Currency Demand in Argentina and India 

    Brenden J. Mason and Kabir Dasgupta 


    10. Cultural Interpretation of International Financial Reporting Standards in the Anglo-Saxon and Continental Models of Accounting 

    Katarzyna KoleĊ›nik and Sylwia Silska-Gembka 




    11. Cultural Influence and Ethical Considerations for the Global Business Professional 

    Mara K. Berkland and Amy Grim Buxbaum 


    Mara K. Berkland is Professor of Communication at North Central College, Naperville, Illinois. 

    Amy Grim Buxbaum is Associate Professor of Communication at North Central College, Naperville, Illinois.