1st Edition

Intercultural Competences

By Patrick T.H.M. Janssen Copyright 2020
    240 Pages 99 Color Illustrations
    by Routledge

    240 Pages 99 Color Illustrations
    by Routledge

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    In a multicultural environment, having intercultural competences is the most important determining factor between success and failure.

    This concise book introduces the topic for students and scholars. Building upon an accessible understanding of cultural differences, the author provides various models for understanding and framing culture. Theory is linked to practice by examining how to deal with intercultural conflicts via practical examples and advice.

    Students striving to perform well in intercultural environments, will benefit from reading this book which helps them convert models and cultural knowledge into practical skills.

    Part 1: What is culture?

    1. Dynamic definition of culture

    2. Where does culture come from?

    3. Cultural identity

    Part 2: Acquiring knowledge: the science behind culture

    4. Measuring cultural differences

    5. Working with the Model of Geert Hofstede

    6. Working with the model of Richard Lewis

    Part 3: Learning competences: intercultural communication

    7. Cultural aspects of communication

    8. Effective communication with other cultures

    9. Recognizing hidden cultural communication

    10. Dealing with cultural conflicts


    Patrick Janssen is a Lecturer in intercultural communication at the Hogeschool Tio, Netherlands. An entrepreneur, he also organizes workshops, coaches employees, teams and entrepreneurs and coordinates projects.