1st Edition

Interpersonal Communication in the Diverse Workplace Get Along, Get It Done, Get Ahead

By Geraldine Hynes Copyright 2023
    184 Pages 16 B/W Illustrations
    by Routledge

    184 Pages 16 B/W Illustrations
    by Routledge

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    Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment.

    The workplace is steadily becoming more diverse, and cultural competence is widely recognized as a key to success, in terms of revenue, profit, market share, and workforce productivity. This and diversity appreciation are the two cornerstones for effective interpersonal communication, facilitating relationship development, improving job satisfaction, commitment, loyalty, and trust, and leading to performance and organizational success. The effectiveness of diversity training sessions and cultural guidebooks can vary – business professionals need a book that presents more than descriptions of culture-bound business practices or prescriptions for valuing diversity.

    This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one, including cases and examples. With its strategies for reducing diversity miscues, techniques for responding in uncomfortable conversations, and innovative ways to bridge cultural gaps, this book will help current and aspiring leaders across industries build rapport and promote constructive behaviors in a diverse work environment, resulting in organizational success.

    Part One: Communication Cornerstones 1. Diversity in the Workplace 2. Cultural Competence 3. The Sequence for Success Model Part Two: Get Along 4. Strategies for Finding out What’s Going On 5. Strategies for Strengthening Work Relationships Part Three: Get It Done 6. Strategies for Communicating Job Expectations 7. Strategies for Giving Performance Feedback 8. Strategies for Managing Conflict 9. Strategies for Detecting Deception Part Four: Get Ahead 10. Trends in the Global Workplace 11. Strategies for Thriving in the Global Workplace


    Geraldine E. Hynes, PhD, is an award-winning, internationally experienced professional communication specialist. She offers consulting, coaching, and customized training services in presentation skills, business and professional writing, interpersonal communication, management communication, and meeting facilitation. Clients include government agencies, nonprofit organizations, and businesses in a range of sectors. She taught business communication at Sam Houston State University, Huntsville, Texas, USA, for 17 years and holds a PhD from St. Louis University.