Introduction
Educational Goals
Definitions and Examples Related to Industrial Engineering
Models
Teaching Industrial Engineering
Historical Overview
The Impact of Globalization on the Industrial Engineering Profession
Industrial Engineering and Systems
Industrial Engineering and Process Design
The Need for Integrated and Dynamic Processes
Summary
References
Modeling the Organizational Structure and the Facility Layout
Educational Goals
Introduction
What Is an Organization?
Development of Organizations
Examples of Organizational Structures
Organizing Workplace Equipment and Machinery
Organization-Wide Processes
Summary
References
Project Management
Educational Goals
Introduction
Project Initiation
Project Scheduling
The Implementation Phase—Project Execution Monitoring and Control
References
Information Systems
Educational Goals
Introduction
Components of the Information System
Quality of Information
Forecasting
References
Supply Chain Management: The Interface with the Customer
Educational Goals
Introduction to the Customer Interface and Its Design
The Impact of Inventory
Bill of Materials
The Master Production Schedule
Delivery Time and Time-Based Competition
Avoiding Unnecessary Activities
Shortening the Duration of Value Added and Necessary Activities
Quality-Based Competition
Cost-Based Competition
Summary
References
The Interface with Suppliers and Subcontractors
Procurement as a Way to Gain a Competitive Advantage
Purchasing From an External Source: The "Make or Buy" Decisions
Introduction to Suppliers Management
Selecting the Right Suppliers
Managing the Process: Contract Management
E-commerce and Supplier Management
Inventory Management: Cost/Benefit
Considerations
The Benefits of Inventories
Costs Related to Inventory
Inventory Management Models and the Assumptions on Which They Are Based
Summary
References
Scheduling
Introduction to Operational Scheduling
Single-Machine Scheduling
Scheduling the Job Shop
Schedule Control
Flow Shop Scheduling
Applying the JIT Philosophy in Scheduling
The Theory of Constraints and the Drum Buffer Rope Approach to Scheduling
References
Streamlining the Transformation Process: Material Requirements Planning Systems
The Need for Material Requirements Planning
The Basic MRP Record
Input Data and Data Quality Issues
Capacity Considerations: The Evolution of MRP2 Systems
Using the MPS for Available to Promise Analysis
Lot Sizing Considerations
Uncertainty and Buffering Considerations
MRP as a Predecessor of the ERP
Summary
References
Enterprise Resource Planning
Educational Goals
Introduction
Functionalities and Components of ERP Systems
The Database and the Model Base
Business Intelligence
Process Design and Reengineering
ERP Implementation Projects
References
The Human Factor
Educational Objectives
Introduction
History
Ergonomics
Motoric Tasks
Body Posture
Access and Space Design
Anthropometry
Workload Lifting and Exertion in the Workplace
Workplace Environmental Factors
Specialization and the Development of Workers’ Medical Problems
Design Flexibility
Cognitive Tasks
Key Elements in Work Environment Design
Human Resources Management
Summary
References
Introduction to Supply Chain Management
Educational Goals
Introduction
Background: Terms, Definitions, and Historic Overview
Supply Chain Characteristics
Major Characteristics and Considerations in Supply Chain Planning
Types of Contracts and Engagements
Information and Its Importance
Designing the Supply Chain
Supply Chain Monitoring and Control Management
Summary
References
Introduction to Service Engineering
Educational Goals
Introduction
Service Processes
Classification of Service Systems
Key Characteristics and Considerations in Designing Service Systems
Introduction to Queuing Systems
Main Service Disciplines
Service System Simulation
General Approach to Planning Number of Service Personnel
Rush Hours and Their Importance
Feedback: Customer Satisfaction Surveys
Summary
References
Biography
Professor Avraham Shtub holds the Stephen and Sharon Seiden chair in project management. He has a BSc in electrical engineering from the Technion—Israel Institute of Technology (1974), an MBA from Tel Aviv University (1978), and a PhD in management science and industrial engineering from the University of Washington (1982). Professor Shtub is a certified Project Management Professional (PMP) and a member of the Project Management Institute (PMI-USA). He has been a consultant to industry in the areas of project management, training by simulators, and the design of production–operation systems.
Yuval Cohen is a senior faculty member at the Industrial Engineering Department of the Tel-Aviv Afeka College of Engineering. His areas of expertise are planning and operation of assembly lines, design and management of production and logistic systems, project management, supply chain management, and business decision making. Dr. Cohen served several years as a senior operations planner at FedEx Ground (USA) and received several awards for his contributions to the hub and terminal network planning. He received his PhD from the University of Pittsburgh (USA), his MSc from the Technion—Israel Institute of Technology, and BSc from Ben-Gurion University.
"The authors have assembled a comprehensive introduction of industrial engineering with the inclusion of both traditional and emergent areas. Other books tend to give a shotgun view, this book provides a comprehensive overview of the field, and provides an excellent starting point for anyone new to the field."
—David A. Nembhard, Pennsylvania State University, University Park, USA"… an excellent introduction to the history, profession, processes and practice of industrial engineering… The depth is relevant for a single introductory course in industrial engineering for engineers or as a supplement to a full industrial engineering curriculum…"
—Brian Peacock, Retired / Professor SIM University
