This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.
Table of Contents
Introducing KM; Personal KM; Capture & Corroborate; Organize and Secure; Analyze and Collaborate; Story Telling & Knowledge Transfer; Systems Thinking; Harnessing Metcalfe's Law; 3D Communication; Building-In Knowledge Exchange; Developing KM Strategies; The Ethics of KM; Metrics and the Taming of Wicked Problems; Careers in KM.
"As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."
- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc.
"This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."
- Robert E. Klabenes, President, Oklahoma State University-Okmulgee