Introduction to Supply Chain Management Technologies: 2nd Edition (Hardback) book cover

Introduction to Supply Chain Management Technologies

2nd Edition

By David Frederick Ross

CRC Press

424 pages | 78 B/W Illus.

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Hardback: 9781439837528
pub: 2010-10-12
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It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today’s information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM.

New in the Second Edition:

  • New model of SCM
  • Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies
  • Customer experience management and social networking
  • Fundamentals of computing and their enabling power
  • Basics of today's ERP/supply chain business solutions
  • Integrative software tools that allow for new levels of collaboration, flexibility, and performance

The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process; enhance information creation and visibility; and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today’s technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.

Table of Contents

Supply Chain Management: Architecting the Supply Chain for Competitive Advantage

The Foundations of Supply Chain Management

The Rise of Supply Chain Management

Defining Supply Chain Management

Redefining Supply Chain Management

Supply Chain Competencies

Summary and Transition


Supply Chain Technology Foundations: Exploring the Basics

The Importance of Information Technology

Enterprise Information Technology Basics

New Technologies

Summary and Transition


Supply Chain System Foundations: Understanding Today’s Technology Solutions

Business Information System Basics

Enterprise Business Systems Foundations

Standard EBS Systems

Advent of Internet Business Technologies

Summary and Transition


Technology-Driven Supply Chain Evolution: Building Lean, Adaptive, Demand-Driven Supply Networks

The Lean Supply Chain

Adaptive Supply Chains

Demand-Driven Supply Networks

Summary and Transition


Customer and Service Management: Utilizing CRM to Drive Value to the Customer

Creating the Customer-Centric Supply Chain

Applying Technology to CRM

CRM and the Supply Chain

New Concepts in Customer Management Technologies

Summary and Transition


Manufacturing and Supply Chain Planning: Linking Product Design, Manufacturing, and Planning to Increase Productivities

Manufacturing in the Age of the Global Enterprise

Impact of Technology on Manufacturing

Collaborative Product Commerce

Managing Manufacturing Planning Functions

Summary and Transition


Supplier Relationship Management: Integrating Suppliers into The Value Chain

Defining Purchasing and Supplier Relationship Management (SRM)

The Internet-Driven SRM Environment

Anatomy of the e-SRM Marketplace Exchange Environment

Implementing e-SRM

Summary and Transition


Logistics Resource Management: Utilizing Technology to Enhance Logistics Competitive Advantage

Defining Logistics Resource Management (LRM)

Defining LRM in the Age of the Global Internet

Understanding the Third Party Logistics Network

Choosing and Implementing an LSP Solution

Summary and Transition


Developing SCM Technology Strategies: Creating the Game Plan for the Successful Implementation of SCM Technologies

Changing Views of Enterprise Strategy

Preliminary Steps in SCM Technology Deployment Strategy

Developing the SCM Technology Strategy





About the Author

David F. Ross is an associate with Tribex Consulting, where he is involved in manufacturing and distribution education, training, and consulting.

About the Series

Resource Management

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Purchasing & Buying
COMPUTERS / Information Technology