Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip.
Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.
The Routledge Domains of Discourse series features cutting edge research on specific areas and contexts of spoken language, bringing together the framework and tools for analysis of a discourse.
As our understanding of spoken communication develops, corpus linguistics promises to provide the unifying link between previously compartmentalized areas of spoken language such as media discourse and language pedagogy.
Designed to present research in a clear and accessible form for students and researchers or practitioners, each title in the series is developed around three strands: