Investigations in the Workplace: 2nd Edition (Hardback) book cover

Investigations in the Workplace

2nd Edition

By Eugene F. Ferraro

CRC Press

603 pages | 29 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781439814802
pub: 2012-02-15
eBook (VitalSource) : 9780429244995
pub: 2012-02-15
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The process of investigation is dynamic and fluid. The approach must be reasonable and the investigator flexible. However, in order to be successful, every investigation must have a meaningful purpose and be executed ethically and lawfully.

Inevitably, employers must invest time, money, and patience to ensure they obtain demonstrable and actionable results. To achieve this and reduce the exposure to unnecessary business disruptions and litigation, every workplace investigation must by driven by process.

Investigations in the Workplace, Second Edition provides both novice and experienced investigators with the most insightful and useful information available on the methods and processes for the proper and safe investigation of workplace crime and misconduct. Gleaned from Eugene Ferraro’s nearly three decades of experience, the book is designed for easy reading and use—dispelling common myths and presenting new approaches, methods, and strategies.

Revised and updated with more methods, techniques, and case studies, this powerful book also includes new diagrams, checklists, and visuals to help readers put the material in context and make their investigations soar. Each chapter begins with Key Learning Points and is supplemented with boxed Tips, Traps, and Common Mistakes. An exhaustive appendix includes a glossary of common investigative terms, sample surveillance and investigative reports, advice on digital evidence, and more.

Investigations in the Workplace, Second Edition is a must-read for corporate investigators and security professionals, human resources and law enforcement personnel, attorneys, and anyone else tasked with conducting or supervising workplace investigations.

Immediate Benefits:

  • Strengthen your interviewing skills and gain valuable insight into the process of modern fact-finding
  • Learn the latest techniques, methods and processes
  • Discover how to build air-tight cases that can withstand the rigors of legal challenges
  • Learn to conduct fast, efficient investigations and obtain the highest possible return on investment from every investigation.
  • Get access to forms, checklists and other valuable tools to help you conduct efficient and professional investigations


"The book is extremely well written, thoughtfully organized, and replete with pertinent examples … an important read for security professionals at any level, including students in criminology, corporate security practitioners, human resources employees, attorneys, and law enforcement. 5 out of 5 stars."

Security Management

Table of Contents

The Process of Investigation

Investigation Terminology

The Investigative Process

The Differences between the Public and Private Sector

Significant Trends in the Private Sector

The Fundamentals of Fact-Finding

The History of the Modern Fact-Finder

The Role of the Fact-Finder

The Objectives of the Investigation

Potential and Intended Outcomes

Evidence Collection and Preservation

The Methods of Investigation

Physical Surveillance

Electronic Surveillance

Research and Audit

Forensic Analysis


Interview and Interrogation

Project Management and Case Development

The Investigative Team

Investigative Proposals

Mission Management

Report Writing

Electronic Communications

When and How to Use Outside Resources

Legal Challenges and Litigation Avoidance

Jurisdiction over Workplace Investigations

Preparatory Legal Considerations

Information Gathering and Fact-Finding Considerations

Constitutional Considerations

Federal Law and Employee Rights

State Tort Law Issues

Negligent Investigation

Claims Arising from Employee Verification Interviews

Claims Arising from Employee Disciplinary Actions

Prevention and Education

Litigation Avoidance and Employee Dignity

Applied Strategies

The Method of Multiple Working Hypotheses

Employee Theft Investigations

Workplace Drug Investigations

Fraud and Embezzlement Investigations

Harassment Investigations

Proprietary Information and Trade Secret Investigations

Computer Crime Investigations

Accident and Workers’ Compensation Investigations

Employment Screening and Background Investigations

Workplace Violence Prevention and Intervention

Ethics Violation Investigations

Improving Results

Investment and Cost Management

Civil Recovery and Restitution


Process Improvement and Analysis

Alternatives to Investigation


Glossary of Common Investigative Terms and Terminology

Common Mistakes

FCRA Release and Notification

Sample Surveillance Report

Confidential Video Surveillance Report

Sample Investigative Report

Sample Postinvestigation Observations and Recommendations

Creating Photographic Evidence Using Conventional Cameras

Federal Laws Prohibiting Job Discrimination



About the Author

Eugene Ferraro has been a corporate investigator for over 29 years. Specializing in the investigation of employee dishonesty, substance abuse, and criminal activity in the workplace, he has conducted thousands of investigations for employers throughout the United States and internationally. He is also a published author and speaks frequently on the topics of workplace investigations and crime in the workplace.

Mr. Ferraro is board certified in security management (CPP designation) by ASIS International, has served as the chairman of its Workplace Substance Abuse Council, and is currently a member of the Standards and Guidelines Commission. He is also the program advisor for the ASIS International Professional Certified Investigator Review Course. He is a member of the Association of Certified Fraud Examiners and is a certified fraud examiner (CFE), a professional certified investigator (PCI designation), and board certified in human resource management (SPHR designation).

Subject Categories

BISAC Subject Codes/Headings:
COMPUTERS / Security / General
SOCIAL SCIENCE / Criminology