Investment Aftercare Explained A Guide for FDI Practitioners and Policymakers on How to Grow and Retain Investors

Foreword

Ana Novik, Head of Investment Division, OECD

Introduction

1. Understanding post-investment

2. Understanding Aftercare

3. Framework for Investor Services

4. Portfolio of Investor Services

5. Investor aid and grievances

6. Divestment

7. Place and Ecosystem

8. How to set up an Aftercare unit

9. The "how" of Investor Services

10. Impact evaluation

11. Epilogue

Biography

Carolina Arriagada Peters is one of the very first international consultants specialised in Aftercare and Post-Investment. She advises governments on how to maximise long-term foreign direct investment. A former practitioner from her tenure at London & Partners, the international promotional agency from the British capital, she is the Managing Director of Cities & Collaboration and Founder of fdiCampus, providing tailored strategy consultancy, training and mentoring to FDI executives globally. She holds a bachelor’s degree in Communications, an MBA from Universidad Adolfo Ibáñez, Chile, and an MA in Communications from Westminster University, UK.

David Coble is a Senior Economist at the Central Bank of Chile. His main research interests are International Economics and Applied Macroeconomics. He was previously the Chief Economist and Head of Research at InvestChile – the Chilean Government’s Foreign Investment Promotion Agency – where he worked developing the first Investment and Business Climate Survey and a system for evaluating the impact of InvestChile’s services to foreign companies. He holds bachelor’s and master’s degrees in Economics from the University of Chile, and a PhD in Economics from the University of Chicago, USA.

Toby X. Li is Assistant Professor of Strategy at Texas A&M’s Mays Business School, USA. His main research focus is corporate strategy and international business, covering topics that include alliances, contracting, stakeholder management and organisational learning. Prior to academia, he worked in the energy sector, where he was involved in helping formulate foreign investment and diversification strategies. He holds a PhD in Strategy from Rice University’s Jones Graduate School of Business, USA, an MPhil in Business Economics from the University of Cambridge, UK, and a BA in Economics from Brown University, USA.

Brendan Lewis is the President of RealSAM Inc in the United States, an artificial intelligence business with operations in the US, the UK, Australia and Italy. His past experience includes being a foreign investor into Vietnam, Indonesia and Romania, as well as representing Greater London in Australia for investment attraction, for 6 years. He holds qualifications in Information Systems from Curtin University, Australia, and Accounting from Monash University, Australia.

"Aftercare is arguably more important than the initial landing of FDI. This book demonstrates that with on-going business aftercare, the greater the client’s chances are of expansion and economic prosperity."

Craig O’Kane MBE, Former Director of FDI and Capital – The UK Department for International Trade (Australia and New Zealand)

"Read the book and get out to visit your foreign investors; you will discover the difference you can make to your host economy when looking after them."

Anne Have Kjærholm, Head of Tech – Expert in Business Retention & Expansion – Copenhagen Capacity, Denmark

"As an Economic Development Practitioner, I could not put this book down. This is exactly what practitioners need as a guide in doing effective Aftercare. This book provides an easy-to-understand roadmap with examples that every economic development professional should reference as they work in FDI."

Erik Collins, Director of Economic Development in Montgomery County, Dayton, Ohio, USA