This book explores the link between the ‘corridors of power’ where healthcare policy is made and the hospital, health center or clinic where it is carried out. It encourages and empowers readers to make changes in the public’s involvement at a local level and explains how this impacts positively on organizational culture. A user-friendly book written in a light and easy-to-read style, it combines theoretical arguments with tried and tested practical applications and features contributions from a wide range of experienced professionals. This is essential reading for every member of the healthcare team. It will be of particular interest to patient and public involvement leads as well as patient advice and liaison service workers, healthcare policy makers and shapers, students and patient groups.
•Part 1: Theory and practice of policy implementation • Service user and carer policy, its origins and aims • A further look at factors influencing policy development •‘You will reach for the stars’ – policy requirements •Part 2: The reality of policy implementation • Rethinking how we interpret service user and carer policy • Making policy happen • Telling it like it is • Getting on with the job • Heart of the Trust Scheme • Singing from the same hymn sheet – developing a strategy, structures and systems • And on to policies, protocols, procedures and people • The Human Resource •Part 3: Bringing it together – the ‘lived’ experience • Going the extra mile • Donna’s Story • A rights based approach • A change of heart • Political challenges for the lay representative