This is the era of flexibility. Under constant pressure to be adaptable, organizations increasingly adopt employment practices such as zero-hours contracts, the casualization of the workforce and the use of temporary and agency labour. These flexible practices are central to debates about the changing nature of job quality and its causes, trends and consequences.
Arguing that job quality is central to understanding contemporary work, this book explores the internal and external pressures for flexibility in workplaces, professions and sectors and how this pressure shapes workers’ experiences of job quality. By studying job quality dynamics via case studies from organizations and occupations in the UK, Poland, Belgium and Sweden, the volumes illustrates the diversity of practices and experiences, as well as market pressures and institutional arrangements which effect working lives. Finally, the editors propose a policy debate on the new concept "flexiquality" - a combination of flexibility and job quality that can be beneficial for both management and workers.
1. Job quality in an era of flexibility: introduction Julia Kubisa and Pedro Mendonca
2. Job Quality in Europe Stephen Bouquin
3. Deregulation, job security and employability during the Great Recession: a multilevel analysis Dragoș Adăscălițeiand Federico Vegetti
4. Quality of working time in the police: the experience of shift extensification for officers and staff Dora Scholarios, Hannah Hesselgreaves and Raymond Pratt
5. ‘Supply chain capitalism’: exploring job quality for delivery workers in the UK Kirsty Newsome, Sian Moore and Cilla Ross
6. For the sake of quality of care: nurses’ struggles for job quality in the context of flexibility arrangements: the case of Poland Julia Kubisa
7. Job quality dynamics at the call centre: workers’ strategies in Poland Justyna Zielińska
8. Voice and its implications for employment quality in temporary agency work Kristina Håkansson, Valeria Pulignano, Tommy Isidorsson and Nadja Doerflinger
9. Job quality, flexibility and obstacles to collective agency Pedro Mendonca
10. Job quality for temporary agency workers and client organization employees at a Swedish manufacturing plant Kristina Håkansson and Tommy Isidorsson
11. The social dimension of job quality: perceived social support in contrasting regulatory contexts for temporary agency work Pille Strauss-Raats
12. Job Quality in an Era of Flexibility: conclusions and new emerging issues on job quality for research and policy makers Tommy Isidorsson and Julia Kubisa