1st Edition
Joyfully Bespoke Change Designing Change That Fits Your Colleagues, Your Culture, and Your Workplace
Table of Contents
Preface
About the Author
Introduction
Chapter 1 THE JOYFUL CHANGE TRIAD: HOW CHANGE MOVES THROUGH THE SYSTEM
Chapter 2 WHAT BESPOKE MEANS
Chapter 3 OVERLAY OR END-TO-END: CHOOSING THE RIGHT STRUCTURE
Chapter 4 DISCOVER: READ THE TERRAIN BEFORE YOU PUSH THE PLAN
Chapter 5 DESIGN: TRANSLATE CONTEXT INTO CONDITIONS
Chapter 6 DO: FROM INTENTION TO TRACTION
Chapter 7 DELIGHT—REINFORCE WHAT WORKS SO IT CAN KEEP WORKING
Chapter 8 DIFFUSE: HELP THE CHANGE TRAVEL
Chapter 9 THE BESPOKE DIAGNOSTIC LENS
Chapter 10 COMMUNICATION BY DESIGN
Chapter 11 MEASURING JOYFULLY BESPOKE CHANGE
Chapter 12 WHAT DESIGNERS SHOULD EXPECT FROM EXECUTIVE STEWARDS AND MANAGERS
Chapter 13 APPLYING JOYFULLY BESPOKE CHANGE ACROSS DIFFERENT CHANGE TYPES
Conclusion
Biography
Dr. Michelle Pipes is an organizational development and change strategist, author, and communications expert working at the intersection of human behavior, leadership, and real‑world implementation. With a Doctorate in Business Administration focused on organizational behavior, she brings a research‑informed, practitioner‑grounded perspective to the challenge of making change succeed in complex environments. Her professional background spans organizational development, change management, strategic communications, and large‑scale program design. She is Prosci‑certified and has worked across sectors, including higher education, STEM and technology programs, franchising systems, and enterprise environments. This cross‑sector experience shapes her practical approach to change—one that accounts for operational complexity, distributed teams, and the realities of implementation at scale. Her work centers on helping leaders and practitioners move beyond well‑structured plans toward changes that are usable, adoptable, and sustainable in everyday work. Dr. Pipes also brings a distinctive communications lens to her practice, informed by her early career in journalism, including experience with ABC News and Good Morning America. This foundation strengthens her ability to translate complex ideas into clear, compelling, and actionable guidance for professional audiences. She is an active thought leader, publishing regularly on LinkedIn about change, leadership, communication, and the human realities of modern work. Her writing is known for being both scientifically grounded and highly readable, resonating with practitioners, leaders, and consultants navigating constant, fast‑moving, and layered change. She holds a Doctorate in Business Administration with a focus on organizational behavior, along with graduate training in international human relations. A Phi Beta Kappa graduate of the University of Oklahoma, Dr. Pipes is widely recognized for her ability to combine rigor, insight, and practical application in ways that help organizations—and the people within them—navigate change more effectively and more humanely.






