Kaizen Workshops for Lean Healthcare  book cover
1st Edition

Kaizen Workshops for Lean Healthcare

Edited By

Thomas L. Jackson

ISBN 9781439841525
Published August 27, 2012 by Productivity Press
120 Pages 37 B/W Illustrations

FREE Standard Shipping
USD $36.95

Prices & shipping based on shipping country


Book Description

Part of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.

Kaizen Workshops for Lean Healthcare walks you through the steps of conducting an effective kaizen workshop—one that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps.

Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the "production" of healthcare services, the text delineates the differences between healthcare processes and the individual cycles of work that those processes link together. It also:

  • Provides foundational information on kaizen and kaizen workshops—defining the key roles for success
  • Explains exactly how to plan and prepare
  • Presents examples of how to present workshop results and how to follow up
  • Includes a concise summary of kaizen workshop steps
  • Supplies a list of additional resources for learning more about the different kinds of improvement methodologies you might want to implement in your kaizen workshops

If your healthcare organization fully applies the steps detailed in this book, it will gain much more than the knowledge of how to conduct a workshop. Through kaizen, you will empower your employees to make positive change a reality. And incrementally, kaizen workshops will become more than isolated events—they will become the way all work is done in your organization.

Table of Contents

Production Processes and Operations of Healthcare
Industrial Origins of Lean Healthcare
Production, Process, and Operation

What Is Kaizen?
What Is Kaizen?
     Kaizen and Kaikaku
     What Do You Need to Know to Fully Understand
How to Do Kaizen?
     How Will Kaizen Change What You Are Doing Now?
What Is the Purpose of Kaizen?
     Process and Operation
     Value and Value-Added
What Is the Role of a Kaizen Workshop?
Benefits of Kaizen and Kaizen Workshops
     How Does Kaizen Benefit Your Healthcare Organization?
     How Does Kaizen Benefit You?

What Is a Kaizen Workshop and What Are the Key Roles for Success?
What Is a Kaizen Workshop?
How Is a Problem Selected?
     Plan in Advance for Coverage
     Put the Focus on Clinician and Staff Member Participation
     Understand the Importance of Preparation and Follow-Up
Successful Kaizen in Action
What Are the Key Roles for a Successful Kaizen Workshop?
     Workshop Leader
     The Union Role
     Process Owner
Communicating to the Whole Healthcare Organization about the Kaizen Workshop
Three Phases of a Kaizen Workshop

Phase One: Plan and Prepare
Select an Area
Select a Problem for Improvement
     Elimination of Waste as an Overall Focus
Special Considerations in Choosing a Problem for Improvement
     Implementing 5S
     Implementing Standard Work
     Eliminating Bottlenecks or Improving Setup Times
     Implementing Continuous Flow, Line Balancing, or Kanban
Select and Prepare the Team
     Select the Team Leader
     Prepare the Team Leader
     Select the Team Members
Other Preparations
     Prepare the Area
     Prepare Supplies, Equipment, and Support People
     Gather Background Information
     Schedule the Workshop

Phase Two: Run the Kaizen Workshop
     Introduce the Team and Assign Roles
     Introduce the Workshop Objectives and Procedures
     Distribute Team Supply Kits and Resources
     Conduct Lean Healthcare Training
     Set Ground Rules
Understand the Current Situation in the Gemba
     Observe the Selected Area and Gather Data
     Review the Value Stream Map
     Do Time Studies of All Operations
Develop Improvements
     Generate and Capture Improvement Ideas
Facilitate Teamwork
Test Ideas and Implement the New Plan
Develop New Standards

Phase Three: Report and Follow-Up
     Prepare a Presentation of All Data and Workshop Results
     Present the Results
     Cover Ideas That Have Not Been Fully Implemented
     Build the Book of Knowledge
     Circulate and Display Results

Reflections and Conclusions
Summary of Steps for Conducting a Kaizen Workshop
     Phase One: Plan and Prepare
     Phase Two: Run the Kaizen Workshop
     Phase Three: Report and Follow-Up
Reflecting on What You Have Learned
Opportunities for Further Learning

Further Reading
Useful Websites


Each chapter includes a Summary and Reflections

View More



Thomas L. Jackson, J. Michael Rona Consulting Group, LLC, Washington, USA