Kaizen Workshops for Lean Healthcare: 1st Edition (Paperback) book cover

Kaizen Workshops for Lean Healthcare

1st Edition

Edited by Thomas L. Jackson

Productivity Press

120 pages | 37 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9781439841525
pub: 2012-08-27
Hardback: 9781138431904
pub: 2017-07-27
eBook (VitalSource) : 9780429251023
pub: 2017-07-27
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Part of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.

Kaizen Workshops for Lean Healthcare walks you through the steps of conducting an effective kaizen workshop—one that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps.

Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the "production" of healthcare services, the text delineates the differences between healthcare processes and the individual cycles of work that those processes link together. It also:

  • Provides foundational information on kaizen and kaizen workshops—defining the key roles for success
  • Explains exactly how to plan and prepare
  • Presents examples of how to present workshop results and how to follow up
  • Includes a concise summary of kaizen workshop steps
  • Supplies a list of additional resources for learning more about the different kinds of improvement methodologies you might want to implement in your kaizen workshops

If your healthcare organization fully applies the steps detailed in this book, it will gain much more than the knowledge of how to conduct a workshop. Through kaizen, you will empower your employees to make positive change a reality. And incrementally, kaizen workshops will become more than isolated events—they will become the way all work is done in your organization.

Table of Contents

Production Processes and Operations of Healthcare

Industrial Origins of Lean Healthcare

Production, Process, and Operation

What Is Kaizen?

What Is Kaizen?

Kaizen and Kaikaku

What Do You Need to Know to Fully Understand

How to Do Kaizen?

How Will Kaizen Change What You Are Doing Now?

What Is the Purpose of Kaizen?

Process and Operation

Value and Value-Added


What Is the Role of a Kaizen Workshop?

Benefits of Kaizen and Kaizen Workshops

How Does Kaizen Benefit Your Healthcare Organization?

How Does Kaizen Benefit You?

What Is a Kaizen Workshop and What Are the Key Roles for Success?

What Is a Kaizen Workshop?

How Is a Problem Selected?


Plan in Advance for Coverage

Put the Focus on Clinician and Staff Member Participation

Understand the Importance of Preparation and Follow-Up

Successful Kaizen in Action

What Are the Key Roles for a Successful Kaizen Workshop?

Workshop Leader


The Union Role

Process Owner

Communicating to the Whole Healthcare Organization about the Kaizen Workshop

Three Phases of a Kaizen Workshop

Phase One: Plan and Prepare

Select an Area

Select a Problem for Improvement

Elimination of Waste as an Overall Focus

Special Considerations in Choosing a Problem for Improvement

Implementing 5S

Implementing Standard Work

Eliminating Bottlenecks or Improving Setup Times

Implementing Continuous Flow, Line Balancing, or Kanban

Select and Prepare the Team

Select the Team Leader

Prepare the Team Leader

Select the Team Members

Other Preparations

Prepare the Area

Prepare Supplies, Equipment, and Support People

Gather Background Information

Schedule the Workshop

Phase Two: Run the Kaizen Workshop


Introduce the Team and Assign Roles

Introduce the Workshop Objectives and Procedures

Distribute Team Supply Kits and Resources

Conduct Lean Healthcare Training

Set Ground Rules

Understand the Current Situation in the Gemba

Observe the Selected Area and Gather Data

Review the Value Stream Map

Do Time Studies of All Operations

Develop Improvements

Generate and Capture Improvement Ideas

Facilitate Teamwork

Test Ideas and Implement the New Plan

Develop New Standards

Phase Three: Report and Follow-Up


Prepare a Presentation of All Data and Workshop Results

Present the Results

Cover Ideas That Have Not Been Fully Implemented

Build the Book of Knowledge

Circulate and Display Results


Reflections and Conclusions

Summary of Steps for Conducting a Kaizen Workshop

Phase One: Plan and Prepare

Phase Two: Run the Kaizen Workshop

Phase Three: Report and Follow-Up

Reflecting on What You Have Learned

Opportunities for Further Learning


Further Reading

Useful Websites


Each chapter includes a Summary and Reflections

About the Editor

Thomas L. Jackson, J. Michael Rona Consulting Group, LLC, Washington, USA

About the Series

Lean Tools for Healthcare Series

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / Administration