120 pages | 37 B/W Illus.
Part of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.
Kaizen Workshops for Lean Healthcarewalks you through the steps of conducting an effective kaizen workshop—one that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps.
Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the "production" of healthcare services, the text delineates the differences between healthcare processes and the individual cycles of work that those processes link together. It also:
If your healthcare organization fully applies the steps detailed in this book, it will gain much more than the knowledge of how to conduct a workshop. Through kaizen, you will empower your employees to make positive change a reality. And incrementally, kaizen workshops will become more than isolated events—they will become the way all work is done in your organization.
Production Processes and Operations of Healthcare
Industrial Origins of Lean Healthcare
Production, Process, and Operation
What Is Kaizen?What Is Kaizen?
Kaizen and Kaikaku
What Do You Need to Know to Fully Understand
How to Do Kaizen?
How Will Kaizen Change What You Are Doing Now?
What Is the Purpose of Kaizen?
Process and Operation
Value and Value-Added
What Is the Role of a Kaizen Workshop?
Benefits of Kaizen and Kaizen Workshops
How Does Kaizen Benefit Your Healthcare Organization?
How Does Kaizen Benefit You?
What Is a Kaizen Workshop and What Are the Key Roles for Success?What Is a Kaizen Workshop?
How Is a Problem Selected?
Plan in Advance for Coverage
Put the Focus on Clinician and Staff Member Participation
Understand the Importance of Preparation and Follow-Up
Successful Kaizen in Action
What Are the Key Roles for a Successful Kaizen Workshop?
The Union Role
Communicating to the Whole Healthcare Organization about the Kaizen Workshop
Three Phases of a Kaizen Workshop
Phase One: Plan and PrepareSelect an Area
Select a Problem for Improvement
Elimination of Waste as an Overall Focus
Special Considerations in Choosing a Problem for Improvement
Implementing Standard Work
Eliminating Bottlenecks or Improving Setup Times
Implementing Continuous Flow, Line Balancing, or Kanban
Select and Prepare the Team
Select the Team Leader
Prepare the Team Leader
Select the Team Members
Prepare the Area
Prepare Supplies, Equipment, and Support People
Gather Background Information
Schedule the Workshop
Phase Two: Run the Kaizen WorkshopOrientation
Introduce the Team and Assign Roles
Introduce the Workshop Objectives and Procedures
Distribute Team Supply Kits and Resources
Conduct Lean Healthcare Training
Set Ground Rules
Understand the Current Situation in the Gemba
Observe the Selected Area and Gather Data
Review the Value Stream Map
Do Time Studies of All Operations
Generate and Capture Improvement Ideas
Test Ideas and Implement the New Plan
Develop New Standards
Phase Three: Report and Follow-UpPresentation
Prepare a Presentation of All Data and Workshop Results
Present the Results
Cover Ideas That Have Not Been Fully Implemented
Build the Book of Knowledge
Circulate and Display Results
Reflections and ConclusionsSummary of Steps for Conducting a Kaizen Workshop
Phase One: Plan and Prepare
Phase Two: Run the Kaizen Workshop
Phase Three: Report and Follow-Up
Reflecting on What You Have Learned
Opportunities for Further Learning
Each chapter includes a Summary and Reflections