1st Edition

Knowledge Management, Organisational Learning and Sustainability in Tourism

    This book explores the link between environmental knowledge management and the sustainability challenges being faced by organisations, individuals and society. Comprising both theoretical and empirical chapters, the volume describes how knowledge management and organisational learning can help achieve a sustainable tourism sector.

    Environmental knowledge has become one of the most important resources for organisations in the current competitive environment. Organisations need to turn their knowledge into agile structures to respond to the challenges resulting from current and future environmental challenges, and from increased competitiveness and social changes. It is therefore important for business decision-making processes to be based on environmental knowledge instead of relying on unconfirmed, often biased information. In this vein, reliable knowledge structures and a framework become an imperative for sustainable development. Development of these innovations shall be addressed through systematic mechanisms such as integration of sustainability and environmental issues, attention to technological innovation, improved absorptive capacity, targeting social challenges as well as investment in human resource development.

    The book will be of great value to students and researchers of social sciences with a focus on tourism, human geography, marketing, knowledge management and environmental studies. The chapters in this book were originally published as a special issue of Journal of Sustainable Tourism.

    1.    1. Sustainability knowledge management and organisational learning in tourism: current approaches and areas for future development
    Aurora Martínez-Martínez, Juan-Gabriel Cegarra-Navarro and Alexeis Garcia-Perez

     2. Corporate social responsibility and strategic knowledge management as mediators between sustainable intangible capital and hotel performance
    Patrocinio Carmen Zaragoza-Sáez, Enrique Claver-Cortés, Bartolomé Marco-Lajara and Mercedes Úbeda-García

    3. Developing sustainable business models: local knowledge acquisition and tourism lifestyle entrepreneurship
    Álvaro Dias, Graça Miranda Silva, Mafalda Patuleia and Maria Rosario González-Rodríguez

    4. Greening hotels: does motivating hotel employees promote in-role green performance? The role of culture
    Nhat Tan Pham, Charbel Jose Chiappetta Jabbour, Tan Vo-Thanh, Toan Luu Duc Huynh and Clarice Santos

    5. Building dynamic capabilities in tourism organisations for disaster management: enablers and barriers
    Yawei Jiang, Brent W. Ritchie and Martie-Louise Verreynne

     6. A safe space for local knowledge sharing in sustainable tourism: an organisational justice perspective
    Raymond Rastegar and Lisa Ruhanen

    7. Conceptualising trust as a mediator of pro-environmental tacit knowledge transfer in small and medium sized tourism enterprises
    Conor McTiernan, James Musgrave and Chris Cooper

    8. Systems thinking to facilitate “double loop” learning in tourism industry: a COVID-19 response strategy
    Ayham A. M. Jaaron, Duong Thuy Pham and Marielyn Espiridion Cogonon

    9. Responses to vignettes as a methodology to reveal hoteliers’ sustainability practices, knowledge and competencies
    Cláudia Martins Pantuffi, Janette Brunstein and Mark Edward Walvoord


    Aurora Martínez-Martínez is Associate Professor in the Department of Business Administration at the Universidad Politécnica de Cartagena, Spain. Originally a CFO, she joined academia after completing her Ph.D. She is a member of the International Association for Knowledge Management (IAKM). Her research is focused on knowledge management, organizational learning, and sustainability.

    Juan-Gabriel Cegarra-Navarro is Full Professor at the Technical University of Cartagena, Spain. He also serves as an Associate Editor and Regional Editorial for several flagship journals, including Knowledge and Process Management and Journal of Knowledge Management. His research interests include knowledge management, technology transfer, innovation, and technology management.

    Alexeis Garcia-Perez is Professor of Digital Business and Society at Aston University, Visiting Research Scholar at Georgetown University and Visiting Professor at Coventry University. Alexeis leads research on the challenges related to digital transformation and serves as an advisor for a number of UK and international bodies.