Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn’t to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.
'In healthcare, communications and knowledge sharing are vital. The book Knowledge Management in Healthcare highlights key reasons for ensuring that knowledge gets transferred, and it provides insightful examples for initiating improvements. As healthcare reform requires a rethinking of processes and paradigms, this book offers organizations and healthcare professionals an annotated roadmap for achieving greater success through effective knowledge sharing and management.'
- Jean P. Shipman, University of Utah, Salt Lake City, USA
'Lorri Zipperer's book takes a complex topic that has been woefully illusive and yet powerful and presents practical opportunities for systematic change in healthcare based on a theoretical and applied basis. The book is particularly valuable as a reference tool for empowering healthcare professionals on the frontline, between the frontline and senior leadership, and for multi-disciplinary teams.'
- Mary Lee Kennedy, Chief Library Officer, New York Public Library, USA
'One of the most valuable strategic assets that can lead to a sustained increase in the high reliability in the delivery of healthcare is medical knowledge management. It is essential that healthcare promotes and encourages knowledge exchange; but to do so requires a learning culture. Although knowledge exchange is essential for a high reliability in the delivery of healthcare, few know how to manage the knowledge effectively. This requires innovative management strategies to determine effective ways of utilizing knowledge resources and capabilities from within and outside of the facility. Lorri Zipperer’s book Knowledge Management in Healthcare does just that and peels away the onion layers of knowledge. Enjoy!'
- Franchesca J. Charney, Director of Educational Programs, Pennsylvania Patient Safety Authority, USA
Contents: Foreword, Julianne M. Morath; Preface. Part 1 Nature of Knowledge Sharing Environments: What is knowledge?, Pamela Barnard, Judith Napier and Lorri Zipperer; Healthcare culture and knowledge, Barbara Balik, Margaret Moylan Bandy and Michael Leonard; The healthcare environment and knowledge: blunt end experience, Lorri Zipperer and Albert Wu; The healthcare environment and knowledge: sharp end experience, Christine Chastain-Warheit and Lorri Zipperer. Part 2 Knowledge Workers: Insights from the Frontline: What healthcare knowledge workers can teach us about knowledge sharing, Lorri Zipperer and Becky Steward; Tacit knowledge: insights from the front line, Lorri Zipperer and Cathy Tokarski. Part 3 Knowledge Sharing Metrics, Practicalities and Future Directions: Can we measure knowledge sharing effectiveness?, Margaret H. Burnett, Michael G. Dieter and Annette L. Valenta; To boldly go…initiating knowledge management, Lorri Zipperer, Kathryn Eblen Townsend and Heidi Heilemann; Strategies for knowledge sharing: lessons from improvisation, Geri Amori, Jan Chindlund and Lorri Zipperer. References; Glossary; Appendices; Index.