1st Edition

Knowledge Management in Practice

By Anthony J. Rhem Copyright 2017
    408 Pages 56 B/W Illustrations
    by Auerbach Publications

    405 Pages 56 B/W Illustrations
    by Auerbach Publications

    405 Pages 56 B/W Illustrations
    by Auerbach Publications

    "This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce." –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University

    Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM.

    Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access:

    • Presentations by industry leaders on a variety of topics
    • KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits
    • KM program and project implementation guidance
    • Insights and reviews on KM tools
    • Guidance on implementing and executing various KM Methods
    • Specialized KM publications
    • A private secure collaboration community for members to discuss ideas and get expert answers and advice

    The Case for Implementing Knowledge Management
    KM Business Case Structure.
    KM Solution Analysis

    Solution Implementation Approach
    Software Methodologies
    Risk Assessment
    Value Analysis
    Metrics and Key Performance Indicators
    KM Business Case
    Key Learnings
    Tips and Techniques

    Being Social: Knowledge Management and Social Media
    Participatory Communication Cycle
    Key Learnings
    Tips and Techniques

    Dude, "Where’s My Car?": Utilizing Search in Knowledge Management
    Information Architecture
    The Role of the Information Architect
    Key Learnings
    Tips and Techniques

    The Age of Discovery: Knowledge Management in Research Institutions
    Five Challenges Faced When Implementing KM in Research Institutions
    Key Learnings
    Tips and Techniques

    "Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management
    Role-Based Knowledge
    Role Knowledge Base
    Human Capital Management
    Talent Management
    Key Learnings
    Tips and Techniques

    "Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness
    First-Responder KM Strategy
    Factors Influencing the Selection of a KM Strategy
    Aligning the KM Strategy with the Business Strategy
    Key Learnings
    Tips and Techniques

    Happily Ever After: Knowledge Management in Mergers and Acquisitions
    Leveraging KM in Company Valuation
    Knowledge and Economic Value.
    Contextual Intelligence
    Knowledge Mapping
    Knowledge Profile
    Key Learnings
    Tips and Techniques

    "Is There a Doctor in the House?": Knowledge Management in Healthcare
    KM Model for Healthcare
    Applying KM to Healthcare
    KM and Healthcare Informatics
    Knowledge Tools and Techniques for Healthcare
    Key Learnings
    Tips and Techniques

    "Show Me the Money!": Knowledge Management for Financial Services
    Empowering Employees to Satisfy Customers
    KM Leveraged by Brokerage Companies
    KM Leveraged by Banking Institutions
    Banking KM Framework
    Key Learnings
    Tips and Techniques

    "Are You in Good Hands?": Knowledge Management in Insurance
    Insurance Business Challenges
    Focusing on Customers
    Managing the Business Effectively
    Insurance Call Center
    Insurance KM Model
    Insurance KM Systems Framework
    Key Learnings
    Tips and Techniques

    "Sign Right Here!": Knowledge Management in the Legal Profession
    Talent Management in Law Firms
    Expertise Locators
    Competitive Intelligence
    KM Architecture in Law Firms
    Key Learnings
    Tips and Techniques

    "A Mind Is a Terrible Thing to Waste!": Knowledge Management Education
    KM Education Programs
    KM at Institutions of Higher Education
    Key Learnings
    Tips and Techniques

    "Big Knowledge!": Knowledge Management and Big Data
    Data, Information, and Knowledge
    Applying KM to Big Data
    Social Network Analysis
    Big Data Sources and KM
    Key Learnings
    Tips and Techniques

    "What Have You Done for the War Fighter Today?": Knowledge Management in the Military
    Continuing KM Challenge of BRAC
    KM Principles
    KM Strategies in the US Army
    KM Strategies in the US Air Force
    KM Strategies in the US Navy
    KM and BRAC
    Key Learnings
    Tips and Techniques

    Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption
    Adoption and the KM Implementation Strategy
    Adopting KM Systems
    Implementing Information Architecture
    Organizational Culture
    Key Learnings
    Tips and Techniques

    Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?
    Lack of Executive Leadership/Sponsorship
    KM and the Corporate Culture
    Lack of Monitoring and Controls
    Key Learnings
    Tips and Techniques





    Dr. Anthony J. Rhem serves as the president and principal consultant of A.J. Rhem & Associates, Inc., a privately held knowledge management (KM) consulting, training, and research firm located in Chicago, Illinois. Dr. Rhem is an information systems professional, with over 30 years of experience, a published author, and an educator. He has presented papers on the application and theory of software engineering methodologies, knowledge management, and artificial intelligence.

    As a KM consultant, Dr. Rhem consistently serves as a KM advisor, KM strategist, information architect, and KM governance strategist. He has played an integral role in the successful implementation of KM systems, KM methods, and KM strategies in several industries, including financial services, insurance, retail, tele- communications, and military.

    Dr. Rhem has conducted research in the knowledge engineering domain since 2004. His research experience includes conducting webinars through the Principal Investigators Association addressing various research problems and issues; Dr. Rhem received a Small Business Innovation Research (SBIR) phase I grant award for his work on a process to capture and codify tacit knowledge in which he holds a patent. He has also participated in several research projects, playing an integral role in successfully commercializing software methodologies and software products.