The Case for Implementing Knowledge Management
KM Business Case Structure.
KM Solution Analysis
Solution Implementation Approach
Software Methodologies
Risk Assessment
Value Analysis
ROI
Metrics and Key Performance Indicators
KM Business Case
Key Learnings
Tips and Techniques
Being Social: Knowledge Management and Social Media
Participatory Communication Cycle
Key Learnings
Tips and Techniques
Dude, "Where’s My Car?": Utilizing Search in Knowledge Management
Information Architecture
The Role of the Information Architect
Key Learnings
Tips and Techniques
The Age of Discovery: Knowledge Management in Research Institutions
Five Challenges Faced When Implementing KM in Research Institutions
Key Learnings
Tips and Techniques
"Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management
Role-Based Knowledge
Role Knowledge Base
Human Capital Management
Talent Management
Key Learnings
Tips and Techniques
"Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness
First-Responder KM Strategy
Factors Influencing the Selection of a KM Strategy
Aligning the KM Strategy with the Business Strategy
Key Learnings
Tips and Techniques
Happily Ever After: Knowledge Management in Mergers and Acquisitions
Leveraging KM in Company Valuation
Knowledge and Economic Value.
Contextual Intelligence
Knowledge Mapping
Knowledge Profile
Key Learnings
Tips and Techniques
"Is There a Doctor in the House?": Knowledge Management in Healthcare
KM Model for Healthcare
Applying KM to Healthcare
KM and Healthcare Informatics
Knowledge Tools and Techniques for Healthcare
Key Learnings
Tips and Techniques
"Show Me the Money!": Knowledge Management for Financial Services
Empowering Employees to Satisfy Customers
KM Leveraged by Brokerage Companies
KM Leveraged by Banking Institutions
Banking KM Framework
Key Learnings
Tips and Techniques
"Are You in Good Hands?": Knowledge Management in Insurance
Insurance Business Challenges
Focusing on Customers
Managing the Business Effectively
Insurance Call Center
Insurance KM Model
Insurance KM Systems Framework
Key Learnings
Tips and Techniques
"Sign Right Here!": Knowledge Management in the Legal Profession
Talent Management in Law Firms
Expertise Locators
Competitive Intelligence
KM Architecture in Law Firms
Key Learnings
Tips and Techniques
"A Mind Is a Terrible Thing to Waste!": Knowledge Management Education
KM Education Programs
KM at Institutions of Higher Education
Key Learnings
Tips and Techniques
"Big Knowledge!": Knowledge Management and Big Data
Data, Information, and Knowledge
Applying KM to Big Data
Social Network Analysis
Big Data Sources and KM
Key Learnings
Tips and Techniques
"What Have You Done for the War Fighter Today?": Knowledge Management in the Military
Continuing KM Challenge of BRAC
KM Principles
KM Strategies in the US Army
KM Strategies in the US Air Force
KM Strategies in the US Navy
KM and BRAC
Key Learnings
Tips and Techniques
Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption
Adoption and the KM Implementation Strategy
Adopting KM Systems
Implementing Information Architecture
Organizational Culture
Key Learnings
Tips and Techniques
Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?
Lack of Executive Leadership/Sponsorship
KM and the Corporate Culture
Lack of Monitoring and Controls
Key Learnings
Tips and Techniques
Summary
References
Index
Biography
Dr. Anthony J. Rhem serves as the president and principal consultant of A.J. Rhem & Associates, Inc., a privately held knowledge management (KM) consulting, training, and research firm located in Chicago, Illinois. Dr. Rhem is an information systems professional, with over 30 years of experience, a published author, and an educator. He has presented papers on the application and theory of software engineering methodologies, knowledge management, and artificial intelligence.
As a KM consultant, Dr. Rhem consistently serves as a KM advisor, KM strategist, information architect, and KM governance strategist. He has played an integral role in the successful implementation of KM systems, KM methods, and KM strategies in several industries, including financial services, insurance, retail, tele- communications, and military.
Dr. Rhem has conducted research in the knowledge engineering domain since 2004. His research experience includes conducting webinars through the Principal Investigators Association addressing various research problems and issues; Dr. Rhem received a Small Business Innovation Research (SBIR) phase I grant award for his work on a process to capture and codify tacit knowledge in which he holds a patent. He has also participated in several research projects, playing an integral role in successfully commercializing software methodologies and software products.
