Knowledge Management in Practice (Hardback) book cover

Knowledge Management in Practice

By Anthony J. Rhem

© 2016 – Auerbach Publications

375 pages | 56 B/W Illus.

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Hardback: 9781466562523
pub: 2016-07-25
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pub: 2016-08-19
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About the Book

"This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce." –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University

Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM.

Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access:

  • Presentations by industry leaders on a variety of topics
  • KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits
  • KM program and project implementation guidance
  • Insights and reviews on KM tools
  • Guidance on implementing and executing various KM Methods
  • Specialized KM publications
  • A private secure collaboration community for members to discuss ideas and get expert answers and advice

Table of Contents

The Case for Implementing Knowledge Management

KM Business Case Structure.

KM Solution Analysis

Solution Implementation Approach

Software Methodologies

Risk Assessment

Value Analysis

ROI

Metrics and Key Performance Indicators

KM Business Case

Key Learnings

Tips and Techniques

Being Social: Knowledge Management and Social Media

Participatory Communication Cycle

Key Learnings

Tips and Techniques

Dude, "Where’s My Car?": Utilizing Search in Knowledge Management

Information Architecture

The Role of the Information Architect

Key Learnings

Tips and Techniques

The Age of Discovery: Knowledge Management in Research Institutions

Five Challenges Faced When Implementing KM in Research Institutions

Key Learnings

Tips and Techniques

"Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management

Role-Based Knowledge

Role Knowledge Base

Human Capital Management

Talent Management

Key Learnings

Tips and Techniques

"Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness

First-Responder KM Strategy

Factors Influencing the Selection of a KM Strategy

Aligning the KM Strategy with the Business Strategy

Key Learnings

Tips and Techniques

Happily Ever After: Knowledge Management in Mergers and Acquisitions

Leveraging KM in Company Valuation

Knowledge and Economic Value.

Contextual Intelligence

Knowledge Mapping

Knowledge Profile

Key Learnings

Tips and Techniques

"Is There a Doctor in the House?": Knowledge Management in Healthcare

KM Model for Healthcare

Applying KM to Healthcare

KM and Healthcare Informatics

Knowledge Tools and Techniques for Healthcare

Key Learnings

Tips and Techniques

"Show Me the Money!": Knowledge Management for Financial Services

Empowering Employees to Satisfy Customers

KM Leveraged by Brokerage Companies

KM Leveraged by Banking Institutions

Banking KM Framework

Key Learnings

Tips and Techniques

"Are You in Good Hands?": Knowledge Management in Insurance

Insurance Business Challenges

Focusing on Customers

Managing the Business Effectively

Insurance Call Center

Insurance KM Model

Insurance KM Systems Framework

Key Learnings

Tips and Techniques

"Sign Right Here!": Knowledge Management in the Legal Profession

Talent Management in Law Firms

Expertise Locators

Competitive Intelligence

KM Architecture in Law Firms

Key Learnings

Tips and Techniques

"A Mind Is a Terrible Thing to Waste!": Knowledge Management Education

KM Education Programs

KM at Institutions of Higher Education

Key Learnings

Tips and Techniques

"Big Knowledge!": Knowledge Management and Big Data

Data, Information, and Knowledge

Applying KM to Big Data

Social Network Analysis

Big Data Sources and KM

Key Learnings

Tips and Techniques

"What Have You Done for the War Fighter Today?": Knowledge Management in the Military

Continuing KM Challenge of BRAC

KM Principles

KM Strategies in the US Army

KM Strategies in the US Air Force

KM Strategies in the US Navy

KM and BRAC

Key Learnings

Tips and Techniques

Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption

Adoption and the KM Implementation Strategy

Adopting KM Systems

Implementing Information Architecture

Organizational Culture

Key Learnings

Tips and Techniques

Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?

Lack of Executive Leadership/Sponsorship

KM and the Corporate Culture

Lack of Monitoring and Controls

Key Learnings

Tips and Techniques

Summary

References

Index

About the Author

Dr. Anthony J. Rhem serves as the president and principal consultant of A.J. Rhem & Associates, Inc., a privately held knowledge management (KM) consulting, training, and research firm located in Chicago, Illinois. Dr. Rhem is an information systems professional, with over 30 years of experience, a published author, and an educator. He has presented papers on the application and theory of software engineering methodologies, knowledge management, and artificial intelligence.

As a KM consultant, Dr. Rhem consistently serves as a KM advisor, KM strategist, information architect, and KM governance strategist. He has played an integral role in the successful implementation of KM systems, KM methods, and KM strategies in several industries, including financial services, insurance, retail, tele- communications, and military.

Dr. Rhem has conducted research in the knowledge engineering domain since 2004. His research experience includes conducting webinars through the Principal Investigators Association addressing various research problems and issues; Dr. Rhem received a Small Business Innovation Research (SBIR) phase I grant award for his work on a process to capture and codify tacit knowledge in which he holds a patent. He has also participated in several research projects, playing an integral role in successfully commercializing software methodologies and software products.

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
COM032000
COMPUTERS / Information Technology
COM051240
COMPUTERS / Software Development & Engineering / Systems Analysis & Design