Knowledge Retention: Strategies and Solutions, 1st Edition (Hardback) book cover

Knowledge Retention

Strategies and Solutions, 1st Edition

By Jay Liebowitz

Auerbach Publications

144 pages | 11 B/W Illus.

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Hardback: 9781420064650
pub: 2008-08-14
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pub: 2008-08-14
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As baby boomers approach retirement age and the work patterns of younger workers constantly change, many organizations worldwide are experiencing a far-reaching knowledge bleed.  Therefore, it is imperative that organizations find ways to best leverage and retain that vital knowledge before workers leave the organization and attrition occurs.

Answers the Call of Businesses Worldwide

In light of global workforce changes, many organizations’ are faced with a dilemma – how to maintain the right set of people at the right time in order to meet the company’s long-term goals and vision.  Knowledge Retention: Strategies and Solutions supplies the answer in the form of strategic human capital management. Written by one of the most sought after knowledge management experts, this easy-to-read, concise guide helps companies adopt proven retention strategies and techniques to capture and share knowledge which is otherwise at risk of being lost in transition. The text also discusses key case studies by leading organizations applying knowledge retention strategies.

Build Institutional Memory and Social Networks

Addresses These Important Questions:

  • How do you know what knowledge is important to capture?
  • What is the best approach to developing a knowledge retention framework?
  • How do you calculate the loss of knowledge?
  • What are the appropriate steps once the damage is assessed?
  • How do you identify knowledge flows and gaps in an organization?
  • Since you never know when someone will retire or move on, the book emphasizes the importance of minimizing business disruption and accelerating competency development.  Operating around four key framework pillars – competency, performance, knowledge, and change management – this text demonstrates why a knowledge-retention strategy should be woven into an organization’s fabric from day one. 


    ‘‘Knowledge Retention: Strategies and Solutions will become paramount toward achieving success in an increasingly competitive environment.’’

    —Jay Liebowitz

    Table of Contents

    Setting the Stage

    Determining Critical “At-Risk” Knowledge

    Easy-to-Accomplish Knowledge Retention Techniques

    Developing a Knowledge Retention Framework

    Knowledge Retention: Learning from Others

    Calculating the Loss of Knowledge

    Using Organizational Network Analysis to Inform

    Knowledge Retention Efforts

    Case Study: Knowledge Harvesting During the Big Crew Change, J.E. Stemke, L.T. Wilson (Chevron and Knowledge Harvesting Inc.)

    The Aerospace Corporation Case Study S. Sutton, J. Betser, M. Hornickel, M. Gregorio, J. Kern, C. Lincoln, and J. Crisostomo

    Knowledge Retention: The Future

    Subject Categories

    BISAC Subject Codes/Headings:
    BUSINESS & ECONOMICS / Information Management
    COMPUTERS / Information Technology
    COMPUTERS / Software Development & Engineering / Systems Analysis & Design