1st Edition

Knowledge Retention Strategies and Solutions

By Jay Liebowitz Copyright 2008
    142 Pages 11 B/W Illustrations
    by Auerbach Publications

    As baby boomers approach retirement age and the work patterns of younger workers constantly change, many organizations worldwide are experiencing a far-reaching knowledge bleed.  Therefore, it is imperative that organizations find ways to best leverage and retain that vital knowledge before workers leave the organization and attrition occurs.

    Answers the Call of Businesses Worldwide

    In light of global workforce changes, many organizations’ are faced with a dilemma – how to maintain the right set of people at the right time in order to meet the company’s long-term goals and vision.  Knowledge Retention: Strategies and Solutions supplies the answer in the form of strategic human capital management. Written by one of the most sought after knowledge management experts, this easy-to-read, concise guide helps companies adopt proven retention strategies and techniques to capture and share knowledge which is otherwise at risk of being lost in transition. The text also discusses key case studies by leading organizations applying knowledge retention strategies.

    Build Institutional Memory and Social Networks

    Addresses These Important Questions:

  • How do you know what knowledge is important to capture?
  • What is the best approach to developing a knowledge retention framework?
  • How do you calculate the loss of knowledge?
  • What are the appropriate steps once the damage is assessed?
  • How do you identify knowledge flows and gaps in an organization?
  • Since you never know when someone will retire or move on, the book emphasizes the importance of minimizing business disruption and accelerating competency development.  Operating around four key framework pillars – competency, performance, knowledge, and change management – this text demonstrates why a knowledge-retention strategy should be woven into an organization’s fabric from day one. 

    Setting the Stage
    Determining Critical “At-Risk” Knowledge
    Easy-to-Accomplish Knowledge Retention Techniques
    Developing a Knowledge Retention Framework
    Knowledge Retention: Learning from Others
    Calculating the Loss of Knowledge
    Using Organizational Network Analysis to Inform
    Knowledge Retention Efforts
    Case Study: Knowledge Harvesting During the Big Crew Change, J.E. Stemke, L.T. Wilson (Chevron and Knowledge Harvesting Inc.)
    The Aerospace Corporation Case Study S. Sutton, J. Betser, M. Hornickel, M. Gregorio, J. Kern, C. Lincoln, and J. Crisostomo
    Knowledge Retention: The Future


    Jay Liebowitz

     ‘‘Knowledge Retention: Strategies and Solutions will become paramount toward achieving success in an increasingly competitive environment.’’
    —Jay Liebowitz