1st Edition

Knowledge Sharing and Quality Assurance in Hospitality and Tourism

Edited By

Noel Scott


Eric Laws

ISBN 9780789034120
Published October 31, 2006 by Routledge
170 Pages

USD $34.95

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Book Description

Learn both theory and practice of knowledge management

Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge.

As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced.

Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include:

  • the role of higher education in transferring knowledge into practice
  • four kinds of benchmarking
  • e-mail response quality
  • quality management at the destination level and its path to knowledge sharing
  • tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry
  • strategic planning in knowledge management
  • three element framework of knowledge management assessment
  • a case study of an international tourism project and the use of knowledge management
  • a case study of best practice in tourism research dissemination in Quebec and Queensland

Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.

Table of Contents

  • Knowledge Sharing in Tourism and Hospitality (Noel Scott and Eric Laws)
  • Transferring Tourism Knowledge: The Role of Higher Education Institutions (Donald E. Hawkins)
  • Benchmarking, Usable Knowledge and Tourist Attractions (Philip Pearce and Pierre Benckendorff)
  • Response Quality of Email Inquiries—A Driver for Knowledge Management in the Tourism Organization? (Anita Zehrer and Harald Pechlaner)
  • The Fuchsia Destination Quality Brand: Low on Quality Assurance, High on Knowledge Sharing (Megan Woods and Jim Deegan)
  • Understanding and Sharing Knowledge of New Tourism Markets: The Example of Australia’s Inbound Chinese Tourism (Grace W. Pan, Noel Scott, and Eric Laws)
  • Managing Knowledge in Tourism Planning: And How to Assess Your Capability (Stephen Clark and Noel Scott)
  • European Spa World: Chances for Project’s Sustainability Through Application of Knowledge Management (Sonja Sibila Lebe)
  • The Tourism Intelligence Network: The Quebec Source for Information on the Evolving Tourism Industry (Sophie Lemelin)
  • Index
  • Reference Notes Included

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