1. Language and culture at work. An introduction
2. Making it work. Negotiating face and politeness at work
3. The complexities of decision making. A question of culture1?
4. Leadership. A ‘cultural’ activity?
5. Moving beyond stereotypes. Constructing and negotiating identities at work
6. Gender. The interplay between the ‘local’ and the ‘global’
7. Work-life balance. Juggling different expectations
8. Understanding language and ‘culture’ at work. Taking stock and looking ahead
Appendix
Biography
Schnurr, Stephanie; Zayts, Olga
"This is a lucid, highly accessible and timely work on a topic that is justifiably receiving increasing attention both within and beyond academia. A range of data sources are used, allowing the authors to talk confidently and persuasively on topics such as leadership, politeness, gender and work/life balance. The book should be essential reading for students, researchers and anyone else with an interest in the topics of culture and communication in workplaces." Michael Handford, Cardiff University, UK.
