Leadership Basics for Frontline Managers : Tips for Raising Your Level of Effectiveness and Communication book cover
1st Edition

Leadership Basics for Frontline Managers
Tips for Raising Your Level of Effectiveness and Communication

ISBN 9781482219951
Published March 5, 2014 by Productivity Press
152 Pages 13 B/W Illustrations

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Book Description

This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

Table of Contents

Personal Effectiveness
Extreme Organizational Politics: Wishfulness and Yesmanship
How to Work with Information Overload
Asking Better Questions
Coaching at Work
How to Deal with Difficult People
The Gift of Business Failure: Resilience

End Continuous Conflicts at Work
How to Build Stronger Teams at Work
Catch Your People Doing Something Right
How to Convert Enemies to Allies
What Really Motivates Employees? A New Approach to Motivation
Recession Survival Strategies: Courage and Entrepreneurship
What Frontline Managers Need to Know about Delegating Work
The Science and Art of Great Interviewing
Managing during Tough Times

How Designed Conversations Get Winning Results
How to Get More Great Ideas at Work
Are Intergenerational Conflicts Hurting Your Business?
How to Run Effective Meetings
The Basics of Giving and Receiving Feedback

Your Career
How to Manage Your Career
The Rise and Fall of a Dictator: A Leadership Case History
Be the Change You Want to See in Others: A Leadership Case History

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William G. (Bill) Templeman is a writer, instructor, designer, and coach with 20 years of experience working with corporate, public sector and nonprofit clients. He has a strong background in experiential education (action learning), training program design, and process facilitation. He holds a B.A. in psychology from Concordia University in Montreal and an M.A. in English from the University of Toronto.

Templeman has worked with clients across Canada and the United States. He has written, designed, and delivered a wide range of training programs to employee and management groups including:

  • Team effectiveness
  • Leadership development 
  • Managing change
  • Career transition 
  • Sales/client service
  • Coaching

Prior to starting his own business in 1993, Templeman worked for five years as an internal management development consultant at Royal Trust in Toronto. He currently runs his own consulting practice in training, coaching, and business communication. In addition to his consulting and writing, Templeman also delivers communications and career search courses at Fleming College in Peterborough, Ontario. He also works with clients as a career counselor for Lee Hecht Harrison throughout eastern Ontario.

Templeman is also a former wilderness program course director and has an extensive background in experiential team building and leadership development with both employee and management teams. His writing on business, politics, and education has appeared in national magazines, journals, Web sites, and newspapers. He can be reached at: [email protected]