Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication, 1st Edition (Paperback) book cover

Leadership Basics for Frontline Managers

Tips for Raising Your Level of Effectiveness and Communication, 1st Edition

By Bill Templeman

Productivity Press

151 pages | 13 B/W Illus.

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Paperback: 9781482219951
pub: 2014-03-05
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This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

Table of Contents

Personal Effectiveness

Extreme Organizational Politics: Wishfulness and Yesmanship

How to Work with Information Overload

Asking Better Questions

Coaching at Work

How to Deal with Difficult People

The Gift of Business Failure: Resilience


End Continuous Conflicts at Work

How to Build Stronger Teams at Work

Catch Your People Doing Something Right

How to Convert Enemies to Allies

What Really Motivates Employees? A New Approach to Motivation

Recession Survival Strategies: Courage and Entrepreneurship

What Frontline Managers Need to Know about Delegating Work

The Science and Art of Great Interviewing

Managing during Tough Times


How Designed Conversations Get Winning Results

How to Get More Great Ideas at Work

Are Intergenerational Conflicts Hurting Your Business?

How to Run Effective Meetings

The Basics of Giving and Receiving Feedback

Your Career

How to Manage Your Career

The Rise and Fall of a Dictator: A Leadership Case History

Be the Change You Want to See in Others: A Leadership Case History


About the Author


William G. (Bill) Templeman is a writer, instructor, designer, and coach with 20 years of experience working with corporate, public sector and nonprofit clients. He has a strong background in experiential education (action learning), training program design, and process facilitation. He holds a B.A. in psychology from Concordia University in Montreal and an M.A. in English from the University of Toronto.

Templeman has worked with clients across Canada and the United States. He has written, designed, and delivered a wide range of training programs to employee and management groups including:

  • Team effectiveness
  • Leadership development
  • Managing change
  • Career transition
  • Sales/client service
  • Coaching

Prior to starting his own business in 1993, Templeman worked for five years as an internal management development consultant at Royal Trust in Toronto. He currently runs his own consulting practice in training, coaching, and business communication. In addition to his consulting and writing, Templeman also delivers communications and career search courses at Fleming College in Peterborough, Ontario. He also works with clients as a career counselor for Lee Hecht Harrison throughout eastern Ontario.

Templeman is also a former wilderness program course director and has an extensive background in experiential team building and leadership development with both employee and management teams. His writing on business, politics, and education has appeared in national magazines, journals, Web sites, and newspapers. He can be reached at: bill@edgeworkonline.com

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Workplace Culture