1st Edition

Leadership in the Open
A New Paradigm in Emergency Management



ISBN 9781466558236
Published May 29, 2013 by CRC Press
327 Pages 60 B/W Illustrations

USD $81.95

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Book Description

As a relatively young field, emergency management has already undergone considerable evolution and change. And now that Web 2.0 technologies and social media sites such as Facebook and Twitter have become inherently ingrained in all facets of our lives, emergency managers must once again re-evaluate best practices and standardized approaches.

Providing a roadmap for twenty-first century emergency management best practices, Leadership in the Open: A New Paradigm in Emergency Management examines public expectations relative to the use of communication and Web 2.0 technologies for emergency management activities. It covers current technologies along with the public’s demand for transparency and ever-increasing need for instant information and updates.

The book is divided into three sections that focus on the fundamentals of social media, the potential effects of its strategic use in disaster management, and the attitude of engagement that is effective for community commitment. Coverage includes efficiency, magnification, humility, creativity, ethics, the tension of changing public expectations, and long-standing best practices within the emergency management community.

This book builds on the author's bestseller, Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management, by looking at an emergency manager's role not simply by job function, but on what the public demands. Filled with extensive real-world examples, this is an ideal guide for leaders in emergency management, first-response, and business continuity—as well as advanced level students preparing to enter the field.

Table of Contents

The Rise of Social Media and Open Government
Low Trust in Government
Demographic and Technological Changes
Social Media Use during Disasters
Citizen Engagement in Traditional Government Communications
Management, Administration, and Leadership
Vulnerable Leaders
Social Media: Connectivity and Conversation
Social Media: Cost Effective and Timely
Social Media: Transparency and Self-Correction
Social Media: Altruism and Advocacy
Traditional Leadership Models
Mind-set Challenges
The Rise of Open Government
A New Paradigm of Leadership
Leaders in the Open: Alicia Johnson
Endnotes

CHANGING EXPECTATIONS

Transparency
Introduction
Definition of Transparency
Types of Transparency
Erosion of Public Trust
Reasoning for Public Expectations of Transparency
Transparency Leads to Increased Trust
Compliance with Open Government Laws
Methodology of Transparency: Reduction of Secrecy
Creating Space through Transparency
Specific Steps to Transparency
Leaders in the Open: Patrice Cloutier
Endnotes

Instantaneous
The Fundamentals of Conversation
Speed of Social Media
Social Media Amplification
Social Media Velocity
Traditional Media Validation
Beyond 24/7
Technological Changes
Digital Altruism
Dedicated Staff and Resources
Digitial Operations Center
Leaders in the Open: Todd Jasper
Endnotes

Entrepreneurism
Public Administration Flaw
Consumer Choice
Definition of Entrepreneurship
Big Impact versus Fear of Failure
Emergency Management Transactional Values
Embracing Failure
Trade Ideas and Leverage People
Nonstop Innovation
Entrepreneurial Characteristics In Emergency Management
Leaders in the Open: Jeff Phillips
Endnotes

THE EFFECTS OF LEADING THROUGH ENGAGED SOCIAL MEDIA: EFFICIENCY, COLLABORATION, AND MAGNIFICATION

Efficiency and Effectiveness
External Forces Affecting Efficiency
Social Media Efficiency
Social Media Self-Correction
Efficiency: More with Less
Efficiency: Personnel and Resource Elasticity
Efficiency: The Biology of Order
What Efficiency Is Not
Leaders in the Open: Sara Estes Cohen
Endnotes

Magnification
Social Magnification
Epidemics: How Information Spreads
Volunteerism: Traditional and Unaffiliated
Volunteer Management 2.0
Emergent Groups Addressing Unique Needs
Techno-Volunteers
The Challenge of Donations Management
Donations Management 2.0: Texting
Donations Management 2.0: Social Giving
Moving toward Social Intelligence
Crowdsourcing Intelligence
Traditional Public Education
Social Education Messaging
Leaders in the Open: Sarah Waterman
Endnotes

Collaboration
Introduction
Characteristics of Collaboration
Simultaneous Production
Collaboration Creates Art
Demographic Cues to Understanding Collaboration
Public Expectations for Collaboration
Crowdsourcing for Collaboration
Emergency Management and Collaboration
Collaborative Tools: Public Adoption
Collaborative Tools: Open Source Technologies
Leaders in the Open: Scott Reuter
Endnotes

ATTITUDE AND ENGAGEMENT

Humility
Fragmented Response
Empowering Disaster Survivors
What Is Humility?
Devotion to Progress
Duality
Constructive Discontent
Public Expectations of Social Knowledge
Crowd Speed
Why Emergency Managers Struggle with Humility
Ego-Driven Assumptions
Servant Leadership
Rule of Three
Leaders in the Open: Hal Grieb
Endnotes

Creativity and Design
Form or Function
Creativity Improves Functionality
The Design Component of Creativity
Types of Design Intelligence
Collaborative and Interactive Creativity
Creativity Drives Epidemics
Hindrances to Creativity
Facilitators of Creativity and Connectivity
Becoming Design-Minded
Developing Whole Products
Branding in Emergency Management
Leaders in the Open: Ethan Riley
Endnotes

Ethics and Character
Introduction
Trends in Ethical Behavior
Beyond Emotions, Religion, or Law
Societal Standards
The Inspiration of Ethical Behavior
Strategic Rather than Regulatory
Whistleblower Expectations
Social Media Impact on Ethical Standards
Challenges to Legal Standards of Ethics
Challenges to Industrial Standards of Ethics
Emergency Management Biases
Loss Aversion, Value Attribution, and Fundamental Attribution Error
Ethical Decision Making
Leaders in the Open: Bill Boyd
Endnotes

INDEX

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