1st Edition

Leadership in the Open A New Paradigm in Emergency Management

By Adam Crowe Copyright 2013
    328 Pages 60 B/W Illustrations
    by CRC Press

    As a relatively young field, emergency management has already undergone considerable evolution and change. And now that Web 2.0 technologies and social media sites such as Facebook and Twitter have become inherently ingrained in all facets of our lives, emergency managers must once again re-evaluate best practices and standardized approaches.

    Providing a roadmap for twenty-first century emergency management best practices, Leadership in the Open: A New Paradigm in Emergency Management examines public expectations relative to the use of communication and Web 2.0 technologies for emergency management activities. It covers current technologies along with the public’s demand for transparency and ever-increasing need for instant information and updates.

    The book is divided into three sections that focus on the fundamentals of social media, the potential effects of its strategic use in disaster management, and the attitude of engagement that is effective for community commitment. Coverage includes efficiency, magnification, humility, creativity, ethics, the tension of changing public expectations, and long-standing best practices within the emergency management community.

    This book builds on the author's bestseller, Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management, by looking at an emergency manager's role not simply by job function, but on what the public demands. Filled with extensive real-world examples, this is an ideal guide for leaders in emergency management, first-response, and business continuity—as well as advanced level students preparing to enter the field.

    The Rise of Social Media and Open Government
    Low Trust in Government
    Demographic and Technological Changes
    Social Media Use during Disasters
    Citizen Engagement in Traditional Government Communications
    Management, Administration, and Leadership
    Vulnerable Leaders
    Social Media: Connectivity and Conversation
    Social Media: Cost Effective and Timely
    Social Media: Transparency and Self-Correction
    Social Media: Altruism and Advocacy
    Traditional Leadership Models
    Mind-set Challenges
    The Rise of Open Government
    A New Paradigm of Leadership
    Leaders in the Open: Alicia Johnson
    Endnotes

    CHANGING EXPECTATIONS

    Transparency
    Introduction
    Definition of Transparency
    Types of Transparency
    Erosion of Public Trust
    Reasoning for Public Expectations of Transparency
    Transparency Leads to Increased Trust
    Compliance with Open Government Laws
    Methodology of Transparency: Reduction of Secrecy
    Creating Space through Transparency
    Specific Steps to Transparency
    Leaders in the Open: Patrice Cloutier
    Endnotes

    Instantaneous
    The Fundamentals of Conversation
    Speed of Social Media
    Social Media Amplification
    Social Media Velocity
    Traditional Media Validation
    Beyond 24/7
    Technological Changes
    Digital Altruism
    Dedicated Staff and Resources
    Digitial Operations Center
    Leaders in the Open: Todd Jasper
    Endnotes

    Entrepreneurism
    Public Administration Flaw
    Consumer Choice
    Definition of Entrepreneurship
    Big Impact versus Fear of Failure
    Emergency Management Transactional Values
    Embracing Failure
    Trade Ideas and Leverage People
    Nonstop Innovation
    Entrepreneurial Characteristics In Emergency Management
    Leaders in the Open: Jeff Phillips
    Endnotes

    THE EFFECTS OF LEADING THROUGH ENGAGED SOCIAL MEDIA: EFFICIENCY, COLLABORATION, AND MAGNIFICATION

    Efficiency and Effectiveness
    External Forces Affecting Efficiency
    Social Media Efficiency
    Social Media Self-Correction
    Efficiency: More with Less
    Efficiency: Personnel and Resource Elasticity
    Efficiency: The Biology of Order
    What Efficiency Is Not
    Leaders in the Open: Sara Estes Cohen
    Endnotes

    Magnification
    Social Magnification
    Epidemics: How Information Spreads
    Volunteerism: Traditional and Unaffiliated
    Volunteer Management 2.0
    Emergent Groups Addressing Unique Needs
    Techno-Volunteers
    The Challenge of Donations Management
    Donations Management 2.0: Texting
    Donations Management 2.0: Social Giving
    Moving toward Social Intelligence
    Crowdsourcing Intelligence
    Traditional Public Education
    Social Education Messaging
    Leaders in the Open: Sarah Waterman
    Endnotes

    Collaboration
    Introduction
    Characteristics of Collaboration
    Simultaneous Production
    Collaboration Creates Art
    Demographic Cues to Understanding Collaboration
    Public Expectations for Collaboration
    Crowdsourcing for Collaboration
    Emergency Management and Collaboration
    Collaborative Tools: Public Adoption
    Collaborative Tools: Open Source Technologies
    Leaders in the Open: Scott Reuter
    Endnotes

    ATTITUDE AND ENGAGEMENT

    Humility
    Fragmented Response
    Empowering Disaster Survivors
    What Is Humility?
    Devotion to Progress
    Duality
    Constructive Discontent
    Public Expectations of Social Knowledge
    Crowd Speed
    Why Emergency Managers Struggle with Humility
    Ego-Driven Assumptions
    Servant Leadership
    Rule of Three
    Leaders in the Open: Hal Grieb
    Endnotes

    Creativity and Design
    Form or Function
    Creativity Improves Functionality
    The Design Component of Creativity
    Types of Design Intelligence
    Collaborative and Interactive Creativity
    Creativity Drives Epidemics
    Hindrances to Creativity
    Facilitators of Creativity and Connectivity
    Becoming Design-Minded
    Developing Whole Products
    Branding in Emergency Management
    Leaders in the Open: Ethan Riley
    Endnotes

    Ethics and Character
    Introduction
    Trends in Ethical Behavior
    Beyond Emotions, Religion, or Law
    Societal Standards
    The Inspiration of Ethical Behavior
    Strategic Rather than Regulatory
    Whistleblower Expectations
    Social Media Impact on Ethical Standards
    Challenges to Legal Standards of Ethics
    Challenges to Industrial Standards of Ethics
    Emergency Management Biases
    Loss Aversion, Value Attribution, and Fundamental Attribution Error
    Ethical Decision Making
    Leaders in the Open: Bill Boyd
    Endnotes

    INDEX

    Biography

    Adam Crowe