Leadership in the Open: A New Paradigm in Emergency Management, 1st Edition (Hardback) book cover

Leadership in the Open

A New Paradigm in Emergency Management, 1st Edition

By Adam Crowe

CRC Press

327 pages | 60 B/W Illus.

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Hardback: 9781466558236
pub: 2013-05-29
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pub: 2013-05-29
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Description

As a relatively young field, emergency management has already undergone considerable evolution and change. And now that Web 2.0 technologies and social media sites such as Facebook and Twitter have become inherently ingrained in all facets of our lives, emergency managers must once again re-evaluate best practices and standardized approaches.

Providing a roadmap for twenty-first century emergency management best practices, Leadership in the Open: A New Paradigm in Emergency Management examines public expectations relative to the use of communication and Web 2.0 technologies for emergency management activities. It covers current technologies along with the public’s demand for transparency and ever-increasing need for instant information and updates.

The book is divided into three sections that focus on the fundamentals of social media, the potential effects of its strategic use in disaster management, and the attitude of engagement that is effective for community commitment. Coverage includes efficiency, magnification, humility, creativity, ethics, the tension of changing public expectations, and long-standing best practices within the emergency management community.

This book builds on the author's bestseller, Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management, by looking at an emergency manager's role not simply by job function, but on what the public demands. Filled with extensive real-world examples, this is an ideal guide for leaders in emergency management, first-response, and business continuity—as well as advanced level students preparing to enter the field.

Table of Contents

The Rise of Social Media and Open Government

Low Trust in Government

Demographic and Technological Changes

Social Media Use during Disasters

Citizen Engagement in Traditional Government Communications

Management, Administration, and Leadership

Vulnerable Leaders

Social Media: Connectivity and Conversation

Social Media: Cost Effective and Timely

Social Media: Transparency and Self-Correction

Social Media: Altruism and Advocacy

Traditional Leadership Models

Mind-set Challenges

The Rise of Open Government

A New Paradigm of Leadership

Leaders in the Open: Alicia Johnson

Endnotes

CHANGING EXPECTATIONS

Transparency

Introduction

Definition of Transparency

Types of Transparency

Erosion of Public Trust

Reasoning for Public Expectations of Transparency

Transparency Leads to Increased Trust

Compliance with Open Government Laws

Methodology of Transparency: Reduction of Secrecy

Creating Space through Transparency

Specific Steps to Transparency

Leaders in the Open: Patrice Cloutier

Endnotes

Instantaneous

The Fundamentals of Conversation

Speed of Social Media

Social Media Amplification

Social Media Velocity

Traditional Media Validation

Beyond 24/7

Technological Changes

Digital Altruism

Dedicated Staff and Resources

Digitial Operations Center

Leaders in the Open: Todd Jasper

Endnotes

Entrepreneurism

Public Administration Flaw

Consumer Choice

Definition of Entrepreneurship

Big Impact versus Fear of Failure

Emergency Management Transactional Values

Embracing Failure

Trade Ideas and Leverage People

Nonstop Innovation

Entrepreneurial Characteristics In Emergency Management

Leaders in the Open: Jeff Phillips

Endnotes

THE EFFECTS OF LEADING THROUGH ENGAGED SOCIAL MEDIA: EFFICIENCY, COLLABORATION, AND MAGNIFICATION

Efficiency and Effectiveness

External Forces Affecting Efficiency

Social Media Efficiency

Social Media Self-Correction

Efficiency: More with Less

Efficiency: Personnel and Resource Elasticity

Efficiency: The Biology of Order

What Efficiency Is Not

Leaders in the Open: Sara Estes Cohen

Endnotes

Magnification

Social Magnification

Epidemics: How Information Spreads

Volunteerism: Traditional and Unaffiliated

Volunteer Management 2.0

Emergent Groups Addressing Unique Needs

Techno-Volunteers

The Challenge of Donations Management

Donations Management 2.0: Texting

Donations Management 2.0: Social Giving

Moving toward Social Intelligence

Crowdsourcing Intelligence

Traditional Public Education

Social Education Messaging

Leaders in the Open: Sarah Waterman

Endnotes

Collaboration

Introduction

Characteristics of Collaboration

Simultaneous Production

Collaboration Creates Art

Demographic Cues to Understanding Collaboration

Public Expectations for Collaboration

Crowdsourcing for Collaboration

Emergency Management and Collaboration

Collaborative Tools: Public Adoption

Collaborative Tools: Open Source Technologies

Leaders in the Open: Scott Reuter

Endnotes

ATTITUDE AND ENGAGEMENT

Humility

Fragmented Response

Empowering Disaster Survivors

What Is Humility?

Devotion to Progress

Duality

Constructive Discontent

Public Expectations of Social Knowledge

Crowd Speed

Why Emergency Managers Struggle with Humility

Ego-Driven Assumptions

Servant Leadership

Rule of Three

Leaders in the Open: Hal Grieb

Endnotes

Creativity and Design

Form or Function

Creativity Improves Functionality

The Design Component of Creativity

Types of Design Intelligence

Collaborative and Interactive Creativity

Creativity Drives Epidemics

Hindrances to Creativity

Facilitators of Creativity and Connectivity

Becoming Design-Minded

Developing Whole Products

Branding in Emergency Management

Leaders in the Open: Ethan Riley

Endnotes

Ethics and Character

Introduction

Trends in Ethical Behavior

Beyond Emotions, Religion, or Law

Societal Standards

The Inspiration of Ethical Behavior

Strategic Rather than Regulatory

Whistleblower Expectations

Social Media Impact on Ethical Standards

Challenges to Legal Standards of Ethics

Challenges to Industrial Standards of Ethics

Emergency Management Biases

Loss Aversion, Value Attribution, and Fundamental Attribution Error

Ethical Decision Making

Leaders in the Open: Bill Boyd

Endnotes

INDEX

Subject Categories

BISAC Subject Codes/Headings:
POL017000
POLITICAL SCIENCE / Public Affairs & Administration
SOC040000
SOCIAL SCIENCE / Disasters & Disaster Relief