Leading Improvements and Organizational Excellence in Hospitals

Part 1 Overview and Introduction

1 Hospital Organisational Excellence: Overview

2 Data-Led Leadership

3 Governance and Improvement in Health

4 Clinical Leadership Excellence

5 Systems of Care

6 Leading and Engaging Staff to Improve Healthcare Quality and Patient Safety

7 Doctors Want a Say in the Running of Their Department

8 Career Development: Becoming the Best (Hospital) Clinician You Can Be

9 Leading Improvement in Hospitals: It All Begins with Intention

10 Clinical Governance: Learning from the Disciplines of Operations Management

11 Navigating the Labyrinth: A Proven Sustainable Approach to Managing Healthcare Operational Business Processes in Challenging Times

12 Organisational Improvement as a Core Capability for Health Services

13 Human Fallibility in High-Risk Operations

14 Systematic Innovation Capability in Hospitals

15 Embedding New Technologies into Health Systems: What Does ‘Good’ Look Like?

16 The Virtualisation of Healthcare: A Digital Health Revolution

17 Artificial Intelligence: A Disrupter and Enabler of Healthcare Improvement

18 The Journey Towards Hospital Organisational Excellence: The Good, the Bad and the Ugly

19 Iizuka Hospital: Striving to Become a Preferred Hospital by Pursuing "Patient First" Through Proactive Cross-Disciplinary Improvement Activities

Biography

Danny Samson (BE Hons, PhD) has been Professor of Management at the University of Melbourne for over three decades, teaching and researching in decision sciences and operations and supply chain management. He has published over a dozen books and 150 research papers.

'This book will provide medical leaders, at all stages of their careers, with the knowledge required to improve healthcare organisations, including their safety, quality, productivity and service levels. The challenges of delivering excellence in healthcare have never been greater, matched only by the opportunities to improve and innovate, which must be underpinned by great leadership and management of our healthcare organisations. The key elements of leadership and culture, technology and innovation, systems and processes, and many other elements of clinical governance are thoroughly covered in this volume, providing sound guidance for everyone ranging from medical students to hospital CEOs.'

Erwin Loh, CHE President, Royal Australasian College of Medical Administrators, Australia

‘The editors have engaged contributors to examine the key issues of quality and safety, governance, organisation and digital health in modern day hospitals for improvement and organisational excellence. The book is recommended to all hospital managers.’ 

Ben Y.F. Fong, The Hong Kong Polytechnic University, Hong Kong, China 

'The book is an indispensable guide for healthcare leaders, professionals, researchers and educators striving to bridge the gap between clinical expertise and organizational excellence. Packed with proven frameworks, actionable strategies, and real-world case studies, it provides a comprehensive roadmap for addressing critical challenges in healthcare organisations. Whether you're leading a major hospital, managing a rural clinic, or preparing the next generation of healthcare leaders, this book delivers the tools and insights needed to create lasting, transformative improvements in healthcare organizations worldwide.'

Roman A. Lewandowski, Professor, University of Warmia and Mazury in Olsztyn, Poland