Lean IT: Enabling and Sustaining Your Lean Transformation, 1st Edition (Hardback) book cover

Lean IT

Enabling and Sustaining Your Lean Transformation, 1st Edition

By Steven C Bell, Michael A Orzen

Productivity Press

370 pages | 63 B/W Illus.

Shingo Award Winner
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Hardback: 9781439817568
pub: 2010-09-14
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Description

Winner of a Shingo Research and Professional Publication Award

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Praise for:

…will have a permanent place in my bookshelf.

—Gene Kim, Chief Technology Officer, Tripwire, Inc.

… provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.

—Steve Castellanos, Lean Enterprise Director, Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.

—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

… a great survival manual for those needing nimble and adaptive systems.

—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

… makes a major contribution in an often-ignored but much-needed area.

—John Bicheno, Program Director MS in Lean Operations, Cardiff University

… a comprehensive view into the world of Lean IT, a must read!

—Dave Wilson, Quality Management, Oregon Health & Science University

Reviews

This book will have a permanent place in my bookshelf. In my ten-year study of high performing IT organizations, I’ve found that businesses rely on IT far more than they think. The impacts of poor flow from application development into IT operations can be devastating: ever increasing cycle times and amounts of rework, and an ever increasing amount of heroics required in IT operations to preserve the illusion of stability and reliability.

—Gene Kim, Chief Technology Officer, Tripwire, Inc.

There has never been a more critical time to improve how IT integrates with the global business enterprise. This book provides an unprecedented look at the role that Lean will play in making this revolutionary shift and the critical steps for sustained success.

—Steve Castellanos, Lean Enterprise Director; Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced lean strategies throughout their IT organizations. Ten years from now those organizations will have started pulling ahead of their competitors as the result of lean IT. Today this book will show those organizations the path they need to start out on. Will your organization be one of them?

—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

… goes both wide and deep in its exploration of Lean … a great survival manual for those needing nimble and adaptive systems.

—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

This book makes a major contribution in an often-ignored but much-needed area. It ranges over a huge area – including excellent cases – that will bring IT professionals into the Lean fold but will also enable Lean managers to reach out to IT.

—John Bicheno, Program Director MS in Lean Operations, Cardiff University

… a comprehensive view into the world of Lean IT, a must read!

—Dave Wilson, Quality Management, Oregon Health & Science University

Table of Contents

FOUNDATION

Why Does Lean IT Matter?

The Business View

The IT View

What Causes IT and Business Misalignment?

How Lean IT Encourages Alignment and Creates Value

Moving Forward

Foundations of Lean

A Brief History of Continuous Improvement

Lean Principles

The Central Concepts of Value and Waste

Lean Tools Overview

Let’s Get Started!

The Lean IT and Business Partnership

Why Hasn’t IT Been a Focus of Lean?

What is IT’s Burning Platform for Transformation?

What Is Information Waste?

Learning to See Information Waste

Lean and Green IT

The Tools of Lean IT

How Do We Do Lean IT?

INTEGRATION: ALIGNING LEAN IT AND THE BUSINESS

Lean IT and Business Process Improvement

The Coordinating Function of Information, IT, and the Lean Office

The Intangible Nature of Information Value and Waste

What Processes and Practices Are “Best”?

Benchmarking: No Need to Reinvent the Wheel

Using Measurement Effectively

Business Process Management (BPM)

Prioritizing Process Improvement with Strategy

The IT Organization’s Contribution

Lean IT Lessons Learned from Lean Manufacturing: Flow and Pull

Push versus Pull: What Went Wrong with MRP?

Flow, Balance, and Agility

Kanban Is an Information System for Pull

Creating a Level Schedule

IT Demand Management: The Foundation for Flow

Lean IT Lessons Learned from the Shop Floor

Lean Management Systems

Communication

Knowledge Management and Collaboration

Performance Measurement

Strategy Deployment

Measuring Value: Lean Accounting

Focus on Creating Value, Not Cost Reduction

The Importance of the Lean Management System

PERFORMANCE: IT OPERATIONAL EXCELLENCE

Lean IT Operations: ITIL and Cloud Computing

Quality Is Free

Functional Silo or Value-Adding Service Center?

ITIL: A Lean Approach to IT Services Management

Lean IT in the Cloud

Lean Tips for Successful IT Services Adoption

Lean Software Development

The Challenges of Traditional Software Development

Lean Software Development Basics

Lean Software Development Life Cycle

Implementation and Integration Lessons Learned

Applying Lean to Project Management

The Value of Effective Project Management

Lean Project Management

Applying Lean Thinking to Project Management

Plan-Do-Check-Act, DMAIC, and Project Management

Lean Project Management Enables the Lean Enterprise

LEADERSHIP ROADMAP

Leading the Lean IT Transformation

How to Launch a Lean Enterprise Transformation

Strategic Intent

Leadership Is a State of Mind

The Importance of Effective Management Systems

The Three Levels of a Lean Management System

Integrating Lean IT

A Lean IT Roadmap

People Lead Lean IT Change

How to Start the Lean IT Transformation

Lean IT Transformation Roadmap Strategy

Planning

Execution

Setting the Pace for Change

LEAN IT CASE STUDIES

Barry-Wehmiller: Lean and ERP Work Together

Con-way: Document Management Virtual 5S

Con-way: Focused Value Streams

Group Health: Lean Software Development Aligns with the Business Strategy

Ingersoll Rand Security Technologies: Lean Six Sigma Improves Order Quality

Steelcase: Product Data Management Lean Transformation

Toyota Australia: How IT Helped Implement Breakthrough Strategy Management

Virginia Mason Medical Center: Laboratory Order Process and System Improvement

APPENDICES

A Brief History of Continuous Improvement

How Lean and Six Sigma Work Together

Information Wastes

IT Service Desk A3 Example

Each chapter begins with Chapter Objectives and end with Endnotes

About the Authors

Steve Bell, CFPIM brings over twenty years' experience in finance, operations management and information systems. He is the author of Lean Enterprise Systems, Using IT for Continuous Improvement. (2006)

Mike Orzen, CMA, CFPIM, PMP delivers a unique blend of IT, operations management, Lean, Six Sigma, and project management. With a BA from Stanford University in economics and an MBA from the University of Oregon, Mike has been consulting, coaching, and teaching for over 20 years.

Steve and Mike are faculty members of the Lean Enterprise Institute. Together, the authors combine their experience in information systems and process improvement to share their lessons learned.

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
COM032000
COMPUTERS / Information Technology