3rd Edition
Lean Six Sigma International Standards and Global Guidelines
A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.
International LSS practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding.
This book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes:
- New global LSS standards
- International implementation of process improvement programs
- New international LSS applications
- International LSS areas of competency
This book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to LSS, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS.
Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.
This third edition covers important updates, such as:
- How innovation is being integrated
- The way in which Lean leadership is now being accomplished globally
- Newer case studies with specific attention to how Lean and Six Sigma are being monitored in healthcare and government
- Highlighting updated successes and the consideration of diversity and equity issues as they relate to LSS
About the Author
SECTION I NEW GLOBAL STANDARDS YELLOW HIGHLIGHTS INDICATE SUBMITTED CHAPTERS -FINAL EDITS ON MY END
1 ISO 13053 International Standard for Six Sigma....................................
2 Lean Project Management........................................................................... 11
2.2 PRINCE2 Certifications......................................................................... 19
2.3 The American Academy of Project Managers................................... 19
3 Lean Government in the United States................................................ 23
3.1 International Government Communities............................................... 28
SECTION II LEAN SIX SIGMA, OPERATIONAL EXCELLENCE, AND CONTINUOUS IMPROVEMENT
4 Core Knowledge............................................................................................ 35
4.1 Define, Measure, Analyze, Improve, and Control............................ 35
4.2 Plan–Do–Check–Act............................................................................. 36
4.3 DMAIC and PDCA.............................................................................. 37
4.4 Rapid Improvement or Kaizen Event Models.................................... 38
5 Lean Six Sigma Basics.................................................................................. 41
6 Analytical Problem-Solving Tools............................................................ 47
6.3 Cause-and-Effect Diagram................................................................. 51
7 DMAIC Basics............................................................................................ 63
7.1 Overview of DMAIC........................................................................... 64
8 Define............................................................................................................... 69
8.1 Process Mapping................................................................................. 70
8.3 SWOT Analysis.................................................................................... 72
8.5 SIPOC Diagram.................................................................................... 74
8.6 Quality Function Deployment........................................................... 75
9 Measure.......................................................................................................... 81
9.1 Detailed Process Map......................................................................... 83
9.4 Failure Mode and Effects Analysis..................................................... 85
9.5 Sigma Calculations............................................................................... 87
9.6 Cp and Pp Indexes.............................................................................. 88
9.7 Measurement Systems Analysis.......................................................... 90
9.8 Data Collection Plan............................................................................ 91
10 Analyze....................................................................................................... 93
10.1 Correlation Analysis............................................................................. 95
10.3 The Seven Tools for Process Improvement........................................ 96
10.5 Statistical Process Control.................................................................... 99
10.6 Stem-and-Leaf Diagram...................................................................... 102
10.7 Type I and Type II Errors................................................................. 103
Contents ■ ix
10.8 Design of Experiment....................................................................... 103
10.9 Analysis of Variance......................................................................... 105
11 Improve.................................................................................................... 107
12 Control...................................................................................................... 115
12.4 Close-Out Activities........................................................................... 121
13 Summary of DMAIC........................................................................... 123
SECTION III INTERNATIONAL IMPLEMENTATION
OF PROCESS IMPROVEMENT PROGRAMS
14 Additional Lean Six Sigma Tools....................................................... 129
14.1 Activity Network Diagram................................................................ 131
14.3 Delphi Technique............................................................................. 133
14.5 Matrix Diagram................................................................................. 133
14.6 Program Evaluation and Review Technique................................... 134
14.7 Prioritization Matrix.......................................................................... 134
14.8 Quality Function Deployment (also called QFD or House
of Quality)......................................................................................... 134
14.9 Stem-and-Leaf Plot........................................................................... 134
15 Quick Start Guide................................................................................. 137
16 Leadership Challenge.......................................................................... 143
17. Change Management............................................................................. 151
18. Training Models Training Modules: Using Instructional Systems Design for Lean Six Sigma Training
1.1.1 Analysis.................................................................................... 158
1.1.2 Design....................................................................................... 158
1.1.3 Development............................................................................ 158
1.1.4 Implementation........................................................................ 159
1.1.5 Evaluation................................................................................ 159
SECTION IV
LEAN SIX SIGMA APPLICATIONS
19. Lean Six Sigma in Healthcare – Medical Facilities...................... 177
20. Lean Six Sigma in the Medical Device Industry
21. Lean Six Sigma and Artificial Intelligence
22. Lean Six Sigma in Innovation and Design
SECTION V INTERNATIONAL LEAN SIX SIGMA AREAS
OF COMPETENCY AND RESOURCE MATERIALS
· Appendix One: A Brief History of Lean Six Sigma
· Appendix Two: Pandemic Proofing the Future with Lean Six Sigma
· Appendix Three: Lean Six Sigma Competency Models
a. Lean Six Sigma Green Belt
b. Lean Six Sigma Black Belt
c. Lean Six Sigma Master Black Belt
REFERENCE MATERIALS
Lean Six Sigma Body of Knowledge (Outline)
Lean Six Sigma Body of Knowledge (Narrative)
Biography
Terra Vanzant Stern, PhD, PMP, SPHR/GPHR is a Six Sigma Master Black Belt and technical writer. Her publications include books, white papers, and articles in the areas of leadership development, ethics, critical thinking, project management, and Lean Six Sigma. Dr. Vanzant Stern is the CEO of Simple, Smart Decision-Making, Inc. dba, SSD Global Solutions (SSD) and the inventor of Leaner Six Sigma (LrSS)™. LrSS™ is a methodology used to simplify the popular process improvement theory, Lean Six Sigma. SSD is a federal government contractor who is also a preferred vendor by the State of Colorado. SSD’s client list includes recognized names such as Southern California Edison, Tennessee Valley Authority, Fidelity Insurance, and Blue Cross/Blue Shield. SSD has an international presence working in countries such as Cameroon Africa. Dr. Vanzant Stern served as the Chair of the ASQ Lean Enterprise Division as well as ASQ Denver Section. Prior board positions have also included the Director, Strategic Planning, for the Colorado Human Resource Association (CHRA) and the Ethics Committee for the State of Colorado Office of Economic Development. She currently is on the board of the Colorado Lean Network.
