288 Pages
by
CRC Press
300 Pages
by
CRC Press
288 Pages
by
CRC Press
Also available as eBook on:
Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and... Read more
Introduction. IT: Alchemy or Science. An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security.
Biography
William Bentley, Peter T. Davis
