Lean Six Sigma in Service: Applications and Case Studies, 1st Edition (e-Book) book cover

Lean Six Sigma in Service

Applications and Case Studies, 1st Edition

Edited by Sandra L. Furterer

CRC Press

468 pages

Purchasing Options:$ = USD
Hardback: 9781420078886
pub: 2009-05-20
$105.00
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eBook (VitalSource) : 9780429146855
pub: 2016-04-19
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Description

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S

Table of Contents

Instructional Strategies for Using This Book. Lean Six Sigma Roadmap Overview, Design for Six Sigma Roadmap Overview, Sunshine High School Discipline Process Improvement - A Lean Six Sigma Case Study. Financial Services Improvement in a City Government - A Lean Six Sigma Case Study. Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design - A Lean Six Sigma Case Study, CECS Inventory and Asset Management Process Improvement - A Lean Six Sigma Case Study. High School Advanced Placement Open Access Process Assessment - A Lean Six Sigma Case Study. Project Charter Review Process Design - A Design for Six Sigma Case Study. Assessing Lean Six Sigma Project Success: A Case Study Applying A Lean Six Sigma Post Project Assessment Strategy. The Future and Challenge of Lean Six Sigma.

Subject Categories

BISAC Subject Codes/Headings:
TEC016000
TECHNOLOGY & ENGINEERING / Industrial Design / General
TEC020000
TECHNOLOGY & ENGINEERING / Manufacturing
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control