Lean System Management for Leaders A New Performance Management Toolset

1. Introducing System Management
2. Systems, Processes, and Projects – and their Role in Managing Work
3. Starting your System Map
4. Defining Principal Activity Groups
5. Defining Influencing Factors
6. Defining Metrics and Indicators for your System Map
7. Application of the System Management Standard
8. The Overlap of System and Process Management
9. The Overlap of System and Project Management
10. The Overlap of Systems and Frameworks
11. Wicked Problems, Logos, and the Future of System Science

Appendix A – Template for System Mapping

Appendix B – Lexicon of Key Terms

Appendix C – Auditable Quality Standards: Purpose and Origin

Appendix D – System Management as an Agile Quality Framework

Appendix E – Systems Management to Launch the Next Era of Quality

Biography

Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.

"Looking at the organization from the system's viewpoint provides a much more comprehensive understanding of its important functions and helps to define many new improvement opportunities. I was impressed with how the author got right to the key points, saving the reader valuable time."

Dr. H James Harrington, CEO of Harrington management systems Los Gatos California

Author of the seminal management book, Business Process Improvement (1991)

"Richard Mallory’s groundbreaking work is a must-read for government managers. His framework for system management is both logical and applicable for the transformational leadership today’s organizational environment demands."

Denzil Verardo, Ph.D., Commissioner California Senate Advisory Commission on

Cost Control in State Government

"This book is about helping organizations achieve the highest level of efficiency and performance. It provides a solid foundation that will help any leader in any sector operate as a cohesive enterprise within a results-driven professional system."

Mary Jo Caldwell, Leading AdvancePHX for the City of Phoenix, and former Director of Continuous Improvement for the State of Minnesota.

"Mallory provides an effective, clear, and easy to use framework for managers to use to establish their systems, and a maturity scorecard to evaluate the relative maturity of those systems. This is especially valuable in creating a new toolset to document the complexities of ISO 9001."

Christena Shepherd, MA, Organizational Management, Huntsville, AL. Member leader of the American Society for Quality and an ASQ Senior Member