114 pages | 25 B/W Illus.
The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific successful applications of its use. Its current predominant application has been narrowed even more through the focused practice of Lean Six Sigma. Through that narrowing, it has largely failed and given up on the application of quality practice to entire organizational systems—even though they are essential to designing and sustaining quality practice over time.
This book corrects that problem and introduces a broad new framework for system management, including practical tools and guidance for its use. It provides the long-promised "profound knowledge of systems" and shows how structured systems can unify and align quality practices throughout an entire organization. In addition, it introduces a framework for objectively measuring the maturity of systems and processes to provide an organizational quality scorecard, essential for sustainability.
Throughout this book, you will learn:
"Looking at the organization from the system's viewpoint provides a much more comprehensive understanding of its important functions and helps to define many new improvement opportunities. I was impressed with how the author got right to the key points, saving the reader valuable time."
Dr. H James Harrington, CEO of Harrington management systems Los Gatos California
Author of the seminal management book, Business Process Improvement (1991)
"Richard Mallory’s groundbreaking work is a must-read for government managers. His framework for system management is both logical and applicable for the transformational leadership today’s organizational environment demands."
Denzil Verardo, Ph.D., Commissioner California Senate Advisory Commission on
Cost Control in State Government
"This book is about helping organizations achieve the highest level of efficiency and performance. It provides a solid foundation that will help any leader in any sector operate as a cohesive enterprise within a results-driven professional system."
Mary Jo Caldwell, Leading AdvancePHX for the City of Phoenix, and former Director of Continuous Improvement for the State of Minnesota.
"Mallory provides an effective, clear, and easy to use framework for managers to use to establish their systems, and a maturity scorecard to evaluate the relative maturity of those systems. This is especially valuable in creating a new toolset to document the complexities of ISO 9001."
Christena Shepherd, MA, Organizational Management, Huntsville, AL. Member leader of the American Society for Quality and an ASQ Senior Member
Appendix A – Template for System Mapping
Appendix B – Lexicon of Key Terms
Appendix C – Auditable Quality Standards: Purpose and Origin
Appendix D – System Management as an Agile Quality Framework
Appendix E – Systems Management to Launch the Next Era of Quality