Part I: An Introduction to Listening
1. Improving Listening Effectiveness
2. Listening Theory and Research
Part II: Listening Principles and Applications
3. The Process of Hearing
4. The Process of Understanding
5. The Process of Remembering
6. The Process of Interpreting
7. The Process of Evaluating
8. The Process of Responding
Part III: Listening: Relationships and Challenges
9. Listening Relationships
10. Listening Challenges
Biography
Judi Brownell is Professor Emeritus at the Nolan School of Hotel Administration in the SC Johnson College of Business at Cornell University, USA.






