Making It in IT: 1st Edition (Hardback) book cover

Making It in IT

1st Edition

By Terry Critchley

Auerbach Publications

271 pages | 50 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781498782760
pub: 2016-10-11
SAVE ~$12.99
eBook (VitalSource) : 9781315366784
pub: 2016-11-03
from $32.48

FREE Standard Shipping!


Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT. With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way.

By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs.

Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included.

The book looks at all facets of an IT professional’s career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers:

  • Making effective presentations
  • Report and proposal writing
  • Negotiating and persuasion skills
  • Running productive meetings
  • Time and stress management

The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels.

From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.

Table of Contents

On Your Marks

Making What in IT?

Reasons for Your IT Career

Pick Your Spot

Computer Science World

Hot Topics


IT in a Nutshell

IT Components

IT End-to-End

IT Project Cycle

IT Process Cycle

IT Quantification

IT in My Time

The Future and You


Personal Skills and People Watching

Who Pays Your Salary?

Dealing with Customers

Time Management

Clean Desk

Body Language

Some Basic Rules of Behavior

Stress Management

Well-Being at Work

Learning Skills


Communications Skills

Writing Reports, Tenders, or Proposals

Presentation Skills

Listening Skills

Influencing People

Team Building

Spotting Phonies

Problem Solving

Mapping Your Future

Technical and Management Skills

IT Control

Technical Horizon

General IT World

IT Architecture

Service and Systems Management





Elementary Math Skills

The IT Universe Today

Chapter Components

Type : Eternal Knowledge

Type : Evolving Knowledge

IT Abstraction

The Physical Universe


The Logical (Abstract) Universe


Virtualized/Abstracted Environments

Other IT Concepts


Data Topics

Systems and Service Management


Network Protocols

DevOps and Continuous Delivery

Data Centers and Environment

Performance Benchmarks

Information Sources

IT "Standards" Bodies

Roles and Responsibilities

The IT Role

The Role of an IT Architect

Rules for Everyone

Fun, Mottoes, and Gaffes

Instructive Incidents

Amusing Incidents

Face to Face

Useful Sayings

Banal Sayings

How to Treat People

Hints for Managers

Final Thoughts




About the Author

Dr. Terry Critchley is a retired IT consultant living near Manchester in the United Kingdom. He studied physics at the Manchester University (using some of Rutherford's original equipment!), gained an Honors degree in physics, and 5 years later with a PhD in nuclear physics. He then joined IBM as a Systems Engineer and spent 24 years there in a variety of accounts and specializations, later served in Oracle for 3 years. Terry joined his last company, Sun Microsystems in 1996 and left there in 2001, after planning and running the Sun European Y2000 education, and then spent a year at a major UK bank.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Production & Operations Management
COMPUTERS / Information Technology
COMPUTERS / Software Development & Engineering / General