1st Edition

Making Public Services Management Critical

ISBN 9780415449984
Published December 8, 2009 by Routledge
274 Pages

USD $170.00

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Book Description

This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and practitioners engaged in the organization of public services delivery as it is from a perspective that challenges many received ideas in this field. 

Starting from the perspective of critical management studies, the contributors to this volume embed a critical perspective on policy orthodoxy around critical public services policy and management studies (CPPMS).   In so doing the authors bring together previous disparate fields of public services policy and public services management, but more importantly, debate and present what ‘critical’ constitutes when applied to public services policy and management. This edited collection presents chapters from a broad range of public services domains including health, education, prisons, local and central government and deals with a range of contemporary issues facing public services managers are examined, including regulation of professions, risk management, user involvement, marketing and leadership.

Table of Contents

Introduction: Making Public Services Management Critical. Graeme Currie & Mark Learmonth. Section I: Rethinking the Background. 1. From Collective Struggle to Customer Service: The Story of How Self Help and Mutual Aid Led to the Welfare State and Became Co-Opted in Market Managerialism. Patrick Reedy. 2. Toward Unprincipled Public Service: Critical Ideology, the Fetish of Capitalism, and Some Thoughts on the Future of Governance. Frank E. Scott. 3. Sheep in Wolf’s Clothing: Schools, Managerialism, and Altering Ideologies. Patricia A.L. Ehrensal. 4. Public Sector Management? But We’re Academics, We Don’t Do That Sort of Thing!. Michael Humphreys and Mark Learmonth. Section II: Critique of Mainstream Orthodoxy. 5. The Inevitability of Professions?. Robert Dingwall. 6. Critical Risk Management: Moral Entrepreneurship in the Management of Patient Safety. Justin Waring. 7. Public Participation in State Governance from a Social-Theoretical Perspective. Graham P. Martin. 8. Marketing the Unmarketable: The Vlaams Belang, a 'Party Unlike Any Other'. Mona Moufahim, Michael Humphreys and Darryn Mittusis. 9. A Critical Realist Analysis of Institutional Change in the Field of Us Nursing Homes. Martin Kitchener & Bernard Leca. Section III: Radical Alternatives. 10. Critical Leadership Theorising and Local Government Practice. Jackie Ford. 11. Individual Patient Choice in the English National Health Service: The Case for Social Fantasy Seen from Psychoanalytic Perspective. Marianna Fotaki. 12. From Metaphor to Reality: A Critical View of Prisons. Finola Farrant. 13. Queer(y)ing Voluntary Sector Services: An Example from Health Promotion. Nancy Harding and Hugh Lee. 14. The Contribution of Existential Thinking to Public Services Management. John Lawler. 15. Adding Value to Critical Public Services Management. Craig Prichard. Conclusion: What is to be done? On the Merits of Micro-Revolutions. Jackie Ford and Nancy Harding. About the Contributors. Notes. Index.

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'This is an exciting book for both inquiring academics and frustrated practitioners - refreshing in its willingness and ability to challenge many of the shibboleths that are still associated with an overly managerialist approach to the reform of public service organisations' Robert Gregory (Victoria University of Wellington, New Zealand)