What you really need to know about risk management, clinical governance, law and ethics… Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous approach but maintains the same light-hearted style with more detailed and definitive guidance. The format makes use of tips, warnings, tables, exercises and think boxes providing an informative, interesting and engaging read. All primary care staff including General Practitioners, managers, nurses, health visitors, administrative staff and receptionists will find this book invaluable.
Introduction. Risk Management. The duties of a general practitioner. Professional indemnity requirements. Handling complaints. The General Medical Council. Competence and continuing professional development. Clinical negligence. The telephone: getting wired. Examining and treating a patient. Cutting the risk out of surgery. Dealing with difficult patients. Consent. Confidentiality. Patient records and the law. Medical records. Personal relationship with patients. Whistleblowing. Chaperones. Domiciliary visiting. Locums and risk. Managing patient expectations. Risk and finance. Getting to grips with communication. Information technology and risk management. Reviewing the practice. Health and safety. Health and safety: disability. Employment issues and risk. Risk and the media. Conclusion.