Management Communication : A Case Analysis Approach book cover
7th Edition

Management Communication
A Case Analysis Approach

  • Available for pre-order on March 9, 2023. Item will ship after March 30, 2023
ISBN 9781032363493
March 30, 2023 Forthcoming by Routledge
596 Pages 47 Color Illustrations

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Book Description

This new edition of Management Communication is a case-based textbook that introduces students to the strategic communication methods that are crucial to master in order for them to develop into effective and ethical managers at all levels of business. Effective communication skills are necessary for success in the business world, and O’Rourke has written a highly readable book filled with anecdotes and examples to engage students in the learning process.

This seventh edition includes both classic and new features: The strategic approach is integrated throughout the book, allowing students to understand how a communicated message impacts the business as a whole. The new case studies provide students with hands-on experience of scenarios they will encounter in the real world, looking at global companies including Facebook and Nike. Further updates include new content on technology, corporate culture and disinformation.

An ethical thread is woven through the text, demonstrating how ethical decision making can be applied in all aspects of communication. Chapters on intercultural communication, nonverbal communication and conflict management provide students with the skills to build relationships and influence stakeholders, key skills for any manager.

This text will provide students with a well-rounded understanding of management communication and the support material ensures it serves as a complete resource for instructors.

Table of Contents

Table of Contents:

Chapter 1:

Management Communication in Transition

Case 1.1

Case 1.2

Case 1.3

Chapter 2:

Communication and Strategy

Case 2.1

Case 2.2

Case 2.3

Chapter 3:

Communication Ethics

Case 3.1

Case 3.2

Chapter 4:


Case 4.1

Case 4.2

Chapter 5:


Case 5.1

Case 5.2

Case 5.3

Chapter 6:


Case 6.1

Case 6.2

Case 6.3

Chapter 7:


Case 7.1

Case 7.2

Chapter 8:

Listening and Feedback

Case 8.1 A

Case 8.1 B

Case 8.2 A

Case 8.2 B

Case 8.2 C

Case 8.3

Chapter 9:

Nonverbal Communications

Case 9.1

Case 9.2

Chapter 10:

Intercultural Communication

Case 10.1

Case 10.2

Case 10.3

Chapter 11:

Managing Conflict

Case 11.1

Case 11.2

Case 11.3

Chapter 12:

Business Meetings that Work

Case 12.1

Case 12.2

Chapter 13:

Dealing with the News Media

Case 13.1

Case 13.2

Case 13.3

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James S. O’Rourke is an American rhetorician and Professor of Management at the University of Notre Dame, USA. He was founder of the Fanning Center for Business Communication.