Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry.
Explaining how to maximize the unique skills of management engineers in a health care setting, the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes many examples and case studies that illustrate the proper application of these tools and techniques.
Containing the contributions of accomplished healthcare process engineers and process improvement professionals, the book examines Lean, Six Sigma, and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care, it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry.
Suitable for IE students and practicing industrial engineers considering a move into the health care industry, or current healthcare industrial engineers wishing to expand their practice, the text can be used as a reference to explore individual topics, as each of the chapters stands on its own. Also, senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers, this book is a must-read.
Table of Contents
Management Engineering: A Best Practices Guide to Industrial Engineering in Healthcare; Jean Ann Larson
HOW DO MANAGEMENT ENGINEERS FUNCTION?
It’s Not about the Tools: The Management Engineer’s Role in Achieving Significant, Sustainable Change; Steven R. Escamilla
What IEs Need to Know about Change Management; Dutch Holland
An Overview of Management Engineering and Best Practices for Management Engineering Departments; Tarun Mohan Lal and Thomas Roh
A Case Study of a High Functioning Management Engineering Department; Rudolph (Rudy) Santacroce
Budget, Cost, and Performance Improvement Approaches Used by a Highly Effective ME Department; Rudolph (Rudy) Santacroce
Founding a Management Engineering Consulting Firm; John L. Templin Jr.
WHAT DO MANAGEMENT ENGINEERS DO?
Instigating Change and Engaging Teams; Jean Ann Larson and Amanda Mewborn
Raising Your Project Management IQ; Bennetta R. Raby
Workforce Management; David Z. Cowan and Joyce T. Siegele
Staffing and Scheduling; Kelly Arnold
Understanding Nursing Care Models: Industrial Engineering Healthcare Book; Marvina Williams
Facilitation Techniques; Duke Rohe
Process Redesign in Healthcare; Alexander Bohn and Sue Ann Te
Total Quality Management and the Malcolm Baldrige Quality Award; Lawrence (Larry) Dux
Six Sigma; Cristina Daccarett
Lean in Healthcare; Karl Kraebber
Operations Analysis and Operations Research; Roger Gruneisen
Data Collection, Analysis, and Presentation; Deborah D. Flint and Phil Troy
Benchmarking; John T. Hansmann
Facility Planning: The Role of the Industrial Engineer; Amanda Mewborn and Richard Herring
Assessing the ROI and Benefits of New Technology; Dean Athanassiades
Information and Technology Systems Analysis, Evaluation, and Selection; Mary Ellen Skeens
RFI and RFP Process: How to Organize the Consultant Hiring Process; Adrienne Dickerson
FUNDAMENTAL TOOLS AND METHODS OF THE MANAGEMENT ENGINEER
Flowcharting; Ryan Elizabeth Wood
Value Stream Mapping in Healthcare; Bart Sellers
Statistical and Mathematical Analysis in a Healthcare Setting; Roque Perez –Velez
Human Factors; Cristina Daccarett
Using Human Factors Engineering to Improve Root Cause Analysis Efforts; Bridget O’Hare
Throughput and Cycle Time Reduction; Ben Sawyer and Alyn Ford
Simulation in Healthcare; Tarun Mohan Lal and Thomas Roh
ADDRESSING CURRENT CHALLENGES
Industrial Engineers in Public Health; Michael L. Washington
LOOKING TO THE FUTURE
On Leaving a Legacy; Duke Rohe and Jean Ann Larson
Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements.
Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas.
Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.
She holds the following certifications:
- Certified Growth Curve Strategist, TTI Performance Systems
- Certified Professional Behavioral Analyst, TTI Performance Systems
- Certified Professional Motivators Analyst, TTI Performance Systems
- Certified Professional TTI TriMetrix® HD Analyst
- Just Culture through Outcomes Engenuity
- Certified Profile Administrator from Basadur Applied Creativity
- Odyssey Certified Consultant as part of Odyssey Transformations Group
- Affiliate Certified Axiological Practitioner - AXCES Solutions, LLC
- Certified Six Sigma Green Belt through Beaumont/American Society of Quality
List of Contributors:
Steve Escamilla, Director of the California Quality Collaborative
Dutch Holland, President, Holland Management Consulting
Tarun Mohan, Health Systems Engineering Analyst, Mayo Clinic
Thomas Roh, Senior Health Systems Analyst, Mayo Clinic
Rudy Santacroce, Director, Management Engineering Consultant Services, UF & Shands Health Systems
John Templin, President, Templin Management Associates, Inc.
Amanda Mewborn, Senior Healthcare Operational Planner, Perkins & Will
Bennetta Raby, Strategy and PMO Consultant, Runn Enterprise
David Cowan, Senior Research Scientist in the Health Systems Institute, the Georgia Institute of Technology
Joyce T. Siegele, FACHE, DSHS, Productivity Improvement Manager, Northside Hospital
Kelly Arnold, Management Systems Engineer, Dekalb Medical
Marvina Williams, Senior Planner, Perkins & Will
Duke Rohe, Quality Improvement Education Consultant, M.D. Anderson Cancer Center
Alex Bohn, Transformation Engineer, Care Logistics
Sue Te, Director of Transformation, Care Logistics
Larry Dux, Director of Clinical Information Systems and Process Improvement, Froedtert Health
Cristina Daccarett, Performance Excellence, St. Luke’s Hospital, Boise, Idaho
Karl Kraebber, Project Manager, Operational Improvement Group, Indiana University Health
Roger Gruniesen, Manager, Clinical Operations Consulting, Quorum Health Resources
Debbie Flint, Director, Performance Engineering UAHSF The Kirklin Clinic
Phil Troy, Operations Research Analyst, Troyware
John Hansmann, Sr. Director of Labor Management & Productivity, Tenet Health
Richard Herring, National Director for Healthcare Planning and Strategies, Perkins and Will
Dean Athanassiades, Senior Director, Software Customer Services, Philips Healthcare
Mary Ellen Skeens, Director of Solutions Consulting, Philips Healthcare
Adrienne Dickerson, President, Cadence Health, Inc.
Ryan Wood, Coordinator in Management Engineering, Beaumont Health Systems
Bart Sellers, Manager of Management Engineering, Intermountain Healthcare
Roque Perez, Senior Engineer of Management Engineering Consulting Services
Bridget O’Hare, RCA Program Director, Banner Health
Alyn Ford, Vice President Marketing, Care Logistics
Ben Sawyer, Executive Vice President, Care Logistics
Michael Washington, Health Scientist, Center for Disease Control and Prevention