Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care, 1st Edition (Paperback) book cover

Management Engineering

A Guide to Best Practices for Industrial Engineering in Health Care, 1st Edition

Edited by Jean Ann Larson

Productivity Press

319 pages | 68 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9781466579903
pub: 2013-11-20
SAVE ~$13.59
Hardback: 9781138431768
pub: 2017-07-27
SAVE ~$41.00
eBook (VitalSource) : 9780429254529
pub: 2017-07-27
from $33.98

FREE Standard Shipping!


Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry.

Explaining how to maximize the unique skills of management engineers in a health care setting, the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes many examples and case studies that illustrate the proper application of these tools and techniques.

Containing the contributions of accomplished healthcare process engineers and process improvement professionals, the book examines Lean, Six Sigma, and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care, it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry.

Suitable for IE students and practicing industrial engineers considering a move into the health care industry, or current healthcare industrial engineers wishing to expand their practice, the text can be used as a reference to explore individual topics, as each of the chapters stands on its own. Also, senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers, this book is a must-read.

Table of Contents


Management Engineering: A Best Practices Guide to Industrial Engineering in Healthcare; Jean Ann Larson


It’s Not about the Tools: The Management Engineer’s Role in Achieving Significant, Sustainable Change; Steven R. Escamilla

What IEs Need to Know about Change Management; Dutch Holland

An Overview of Management Engineering and Best Practices for Management Engineering Departments; Tarun Mohan Lal and Thomas Roh

A Case Study of a High Functioning Management Engineering Department; Rudolph (Rudy) Santacroce

Budget, Cost, and Performance Improvement Approaches Used by a Highly Effective ME Department; Rudolph (Rudy) Santacroce

Founding a Management Engineering Consulting Firm; John L. Templin Jr.


Instigating Change and Engaging Teams; Jean Ann Larson and Amanda Mewborn

Raising Your Project Management IQ; Bennetta R. Raby

Workforce Management; David Z. Cowan and Joyce T. Siegele

Staffing and Scheduling; Kelly Arnold

Understanding Nursing Care Models: Industrial Engineering Healthcare Book; Marvina Williams

Facilitation Techniques; Duke Rohe

Process Redesign in Healthcare; Alexander Bohn and Sue Ann Te

Total Quality Management and the Malcolm Baldrige Quality Award; Lawrence (Larry) Dux

Six Sigma; Cristina Daccarett

Lean in Healthcare; Karl Kraebber

Operations Analysis and Operations Research; Roger Gruneisen

Data Collection, Analysis, and Presentation; Deborah D. Flint and Phil Troy

Benchmarking; John T. Hansmann

Facility Planning: The Role of the Industrial Engineer; Amanda Mewborn and Richard Herring


Assessing the ROI and Benefits of New Technology; Dean Athanassiades

Information and Technology Systems Analysis, Evaluation, and Selection; Mary Ellen Skeens

RFI and RFP Process: How to Organize the Consultant Hiring Process; Adrienne Dickerson


Flowcharting; Ryan Elizabeth Wood

Value Stream Mapping in Healthcare; Bart Sellers

Statistical and Mathematical Analysis in a Healthcare Setting; Roque Perez –Velez

Human Factors; Cristina Daccarett

Using Human Factors Engineering to Improve Root Cause Analysis Efforts; Bridget O’Hare

Throughput and Cycle Time Reduction; Ben Sawyer and Alyn Ford

Simulation in Healthcare; Tarun Mohan Lal and Thomas Roh


Industrial Engineers in Public Health; Michael L. Washington


On Leaving a Legacy; Duke Rohe and Jean Ann Larson


About the Editor


Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements.

Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas.

Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.

She holds the following certifications:

  • Certified Growth Curve Strategist, TTI Performance Systems
  • Certified Professional Behavioral Analyst, TTI Performance Systems
  • Certified Professional Motivators Analyst, TTI Performance Systems
  • Certified Professional TTI TriMetrix® HD Analyst
  • Just Culture through Outcomes Engenuity
  • Certified Profile Administrator from Basadur Applied Creativity
  • Odyssey Certified Consultant as part of Odyssey Transformations Group
  • Affiliate Certified Axiological Practitioner - AXCES Solutions, LLC
  • Certified Six Sigma Green Belt through Beaumont/American Society of Quality

List of Contributors:

Steve Escamilla, Director of the California Quality Collaborative

Dutch Holland, President, Holland Management Consulting

Tarun Mohan, Health Systems Engineering Analyst, Mayo Clinic

Thomas Roh, Senior Health Systems Analyst, Mayo Clinic

Rudy Santacroce, Director, Management Engineering Consultant Services, UF & Shands Health Systems

John Templin, President, Templin Management Associates, Inc.

Amanda Mewborn, Senior Healthcare Operational Planner, Perkins & Will

Bennetta Raby, Strategy and PMO Consultant, Runn Enterprise

David Cowan, Senior Research Scientist in the Health Systems Institute, the Georgia Institute of Technology

Joyce T. Siegele, FACHE, DSHS, Productivity Improvement Manager, Northside Hospital

Kelly Arnold, Management Systems Engineer, Dekalb Medical

Marvina Williams, Senior Planner, Perkins & Will

Duke Rohe, Quality Improvement Education Consultant, M.D. Anderson Cancer Center

Alex Bohn, Transformation Engineer, Care Logistics

Sue Te, Director of Transformation, Care Logistics

Larry Dux, Director of Clinical Information Systems and Process Improvement, Froedtert Health

Cristina Daccarett, Performance Excellence, St. Luke’s Hospital, Boise, Idaho

Karl Kraebber, Project Manager, Operational Improvement Group, Indiana University Health

Roger Gruniesen, Manager, Clinical Operations Consulting, Quorum Health Resources

Debbie Flint, Director, Performance Engineering UAHSF The Kirklin Clinic

Phil Troy, Operations Research Analyst, Troyware

John Hansmann, Sr. Director of Labor Management & Productivity, Tenet Health

Richard Herring, National Director for Healthcare Planning and Strategies, Perkins and Will

Dean Athanassiades, Senior Director, Software Customer Services, Philips Healthcare

Mary Ellen Skeens, Director of Solutions Consulting, Philips Healthcare

Adrienne Dickerson, President, Cadence Health, Inc.

Ryan Wood, Coordinator in Management Engineering, Beaumont Health Systems

Bart Sellers, Manager of Management Engineering, Intermountain Healthcare

Roque Perez, Senior Engineer of Management Engineering Consulting Services

Bridget O’Hare, RCA Program Director, Banner Health

Alyn Ford, Vice President Marketing, Care Logistics

Ben Sawyer, Executive Vice President, Care Logistics

Michael Washington, Health Scientist, Center for Disease Control and Prevention

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / Administration