Management and the Worker: 1st Edition (Hardback) book cover

Management and the Worker

1st Edition

By William J. Dickson, F. J. Roethlisberger

Routledge

650 pages

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Hardback: 9780415279871
pub: 2003-09-25
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Description

This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement.

Table of Contents

Part I

I. Introduction

II. Planning the Relay Assembly Test Room

III. Experiment with Rest Pauses

IV. Experiment with Shorter Working Days and Weeks

V. Testing the Fatigue and Monotony Hypotheses

VI. Testing the Effects of Wage Incentive; the Second Relay Assembly Group and the Mica Splitting Test Room

VII. The Test Room Operators; their Individual Differences and Interpersonal Relations

VIII. The Relay Assembly Test Room Supervision

Part II

IX. The Growth and Development of the Interviewing Program

X. The Practical Operation of the Plan; the Training of Supervisors and the Investigation of Complaints

XI. The Urgency and Tone of Industrial Topics

Part III

XII. The Analysis of Complaints; Fact vs. Sentiment

XIII. The Interviewing Method

XIV. Complaints and Personal Equilibrium

XV. Attitudes within the Supervisory Organization

XVI. Complaints and Social Equilibrium

Part IV

XVII. Method and Procedure in Studying a Shop Department

XVIII. The Output Situation in the Bank Wiring Observation Room

XIX. The Supervisory Situation in the Bank Wiring Observation Room

XX. Interemployee Relations in the Bank Wiring Observation Room

XXI. The Internal Organization of the Bank Wiring Observation Room

XXII. Social Control of Work Behavior

XXIII. Formal vs. Informal Organization

Part V

XXIV. An Industrial Organization as a Social System

XXV. A Restatement of the Human Problems of Management

XXVI. Implications for Personnel Practice

Subject Categories

BISAC Subject Codes/Headings:
BUS041000
BUSINESS & ECONOMICS / Management
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS082000
BUSINESS & ECONOMICS / Industrial Management
SOC026000
SOCIAL SCIENCE / Sociology / General