324 Pages
by
Routledge
324 Pages
by
Routledge
322 Pages
by
Routledge
Also available as eBook on:
Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and... Read more
Table of Contents
Contributors
Foreword
Preface
Acknowledgements
How to read this book
Part I Overview and case studies
Chapter 1 Importance of business processes
Chapter 2 Case studies:
Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Part II Management by Process: A roadmap to sustainable BPM
Chapter 3 Introduction
Chapter 4 Process leadership
Chapter 5 Process governance
Chapter 6 Process performance
Chapter 7 Strategic alignment
Chapter 8 People capability
Chapter 9 Project execution
Chapter 10 Future of BPM
Part III Appendices
Appendix A: Process leadership
Appendix B: Process governance
Appendix C: People capability
Appendix D: Technology
References and bibliography
Index
Contributors
Foreword
Preface
Acknowledgements
How to read this book
Part I Overview and case studies
Chapter 1 Importance of business processes
Chapter 2 Case studies:
Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Part II Management by Process: A roadmap to sustainable BPM
Chapter 3 Introduction
Chapter 4 Process leadership
Chapter 5 Process governance
Chapter 6 Process performance
Chapter 7 Strategic alignment
Chapter 8 People capability
Chapter 9 Project execution
Chapter 10 Future of BPM
Part III Appendices
Appendix A: Process leadership
Appendix B: Process governance
Appendix C: People capability
Appendix D: Technology
References and bibliography
Index
Biography
John Jeston, Johan Nelis
