200 Pages
by
Routledge
200 Pages
by
Routledge
200 Pages
by
Routledge
Also available as eBook on:
How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:
empowers individuals by providing a range of useful useful skills that can help in managing aggression
enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
clarifies the responsibilities of... Read more
1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic, Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case Studies
Biography
Ray Braithwaite
