© 2017 – Routledge
238 pages | 8 B/W Illus.
Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service, and to facilitate democratic governance, including efficiency, effectiveness, transparency, and accountability.
Offering insight into effectively managing growing complexity and fragmentation in digital technology, this book provides practical management strategies to address external and internal challenges of digital governance. External challenges include digital inclusiveness, open government, and citizen-centric government; internal ones include information and knowledge management, risk management for digital security and privacy, and performance management of information technologies. Unique in its firm grounding in public administration and management literature and its synergistic combination of theory and practice, Managing Digital Governance identifies future trends and ways to develop corresponding capacity while offering enduring lessons and time-tested digital governance management strategies. This book will serve as an invaluable resource for students, scholars, and practitioners in public administration, management, and governance who aspire to become leaders equipped to leverage digital technologies to advance public governance.
"In an era when the term ‘digital governance’ is often used without definition, thought, or scrutiny, Chen’s work is a breath of fresh air and a strong contribution to our thinking about how to build and manage digital governance that best serves and protects the public." – Rosemary O’Leary, University of Kansas, USA
Chapter One: Introduction: The Rise of Digital Governance
Chapter Two: A Framework for Managing Digital Governance
Chapter Three: Digital Divide, Digital Inclusion, and Digital Opportunities
Chapter Four: Open Government in the Era of Digital Governance
Chapter Five: Citizen-centric Digital Governance
Chapter Six: Information and Knowledge Management for Digital Governance
Chapter Seven: Digital Privacy and Digital Security Management
Chapter Eight: Management of ICT Performance for Digital Governance
Chapter Nine: Building Management Capacity for Digital Governance
Chapter Ten: Conclusion, Trends, and Strategies of Digital Governance