4th Edition

Managing Information Services
An Innovative Approach

ISBN 9781472455291
Published May 2, 2016 by Routledge
378 Pages

USD $52.95

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Book Description

This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting strategic directions to change the way services are managed, and developing new skills and knowledge. Challenges include developing new uses for floorspace, where shelving is being replaced by mobile networking, and new practices and procedures for managing new products such as e-books and self-service. Libraries can achieve long term sustainability by information managers having more creative responses and developing innovative thinking. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

Table of Contents

1. Managing in the Digital Era  2. Strategic Planning: Positioning for a Digital Future  3. Attracting and Retaining the Best People  4. Ensuring Value for Money and Sound Finances  5. Realizing the True Value of Knowledge and Information  6. Strategic Technology and Asset Management  7. Leadership  8. Creating a Values-Driven Culture to Support Innovation  9. Innovation and Creativity  10. Engaging Change for a Virtual World  11. Group Dynamics and Team Building  12. Effective Negotiation and Conflict Management  13. Managing the Political Arena  14. Policy Making  15. Personal Communication and Networking  16. Managing Yourself and Others in Challenging Times  17. Corporate Governance  18. Power and Influence  19. Encouraging Transparency  20. Sustainability  21. Risk Management  22. Sustaining Trust and Continued Operations  23. Evaluating Performance  24. Competitive Strategies  25. Corporate Image and Communications  26. Ensuring Service Quality  27. Bringing It All Together

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Jo Bryson is a senior management consultant and international speaker in strategy, planning and corporate governance. Her current consulting role involves assisting Chief Executive Officers and Boards lead, transform and change the strategic direction of their organizations. Previously Jo held executive management positions in the library, information and IT sectors at state and international government levels.


Acclaim for the third edition:- 'The book is highly recommended because of its composition of topics, its original coverage and clarity of prose. I do think it will serve people working in the information business very well as both a handbook and as a source for inspiration. It will also work very well as a textbook - especially if students are able to use the text as a source for formulating further questions and problems... it is a book one will return to because of its definitions, coverage of present issues and its sound approach.' Journal of Librarianship and Information Science, 44 (2), June 2012