For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems.
This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully.
Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Table of Contents
1. Market Trends in Information Technology Outsourcing
2. Theoretical Foundation
3. Changing Business Models
4. IT Strategy and IT Outsourcing
5. IT Services: Demand and Supply
6. Information Technology Innovation and Outsourcing
7. Transitions and Contracts
8. Governance of IT Outsourcing
9. Governance Factors
10. Contracting and Managing Agile Software Development and DevOps
12. Looking Forward
Erik Beulen is Professor of Information Management at Tilburg University, the Netherlands, and Academic Director of the Executive MSc in Information Management at TIAS Business School, the Netherlands.
Pieter M. Ribbers is Emeritus Professor at Tilburg University, the Netherlands, and was Chair of Information Management at their School of Economics and Management.
"Managing Information Technology Outsourcing succeeds in providing a very practical and accessible guide on this highly relevant topic. Throughout the book, the authors combine a wealth of scientific sources and their rich experience in research and consulting. The various chapters cover theoretical foundations but also contemporary topics in Technology Outsourcing. Beulen and Ribbers successfully integrate various perspectives critical in managing Technology Outsouring, such as Governance, Contracting and Compliance. I really appreciate the balanced coverage of Outsourcing Technology Innovation. Moreover, the authors provide a topical discussion on managing Agile Development and Devops. I highly recommend Managing Information Technology Outsourcing for anyone aspiring to learn more about this fascinating topic and build and sustain successful technology outsourcing relationships."
Jos van Hillegersberg, Full Professor of Design and Implementation of Information Systems, Head of the High-Tech Business and Entrepreneurship department, University of Twente, the Netherlands