This first-of-its-kind survey covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This practical tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes and a bibliography for further reading.
1. Why Study MIS in the Public Sector? 2. Information Technology for Decision Making 3. Hardware and Software Issues 4. Managing the Agency’s Data Resources 5. The Telecommunications Revolution 6. The Internet Revolution 7. Systems Development and Implementation 8. Transforming Government with Technology 9. End User Computing Issues 10. Acquiring Technology Solutions 11. Information Security 12. Managing Information Strategically