Managing Innovative Projects and Programs Using the ISO 56000 Standards for Guidance and Implementation

Table of Contents

Dedication *

LIST OF FIGURES AND TABLES

Preface *

Introduction *

ISO 56002:2019 – Innovation Management Systems Standard *

Understanding an IMS Hierarchy *

Twelve Process Groupings *

Summary *

Chapter 1. Introduction to Project Innovation Cycle (PIC) *

Introduction to Project Innovation *

Today’s Dilemma *

Addressing the "Unaddressable" *

Factors Affecting Innovation *

The Five Types of Innovation *

The Three Subcategories of Innovation *

Conclusions Related to Types of Innovations *

Common Creativity Innovation Killers *

Your Creative and Innovative Powers *

The 10 S’s *

Clauses 1, 2 and 3 *

Knowledge Management System *

Chapter 2. ISO-56002:2019 *

Introduction *

TIME *

ISO 56002:2019 Standard *

Clause 4.0 – Context of the Organization *

Clause 5.0 – Leadership *

Clause 6.0 – Planning *

Clause 7.0 – Support *

Clause 8.0 – OPERATIONS *

Clause 9.0 – Performance Evaluation *

CLause 10.0 – Improvement *

More Detailed View of Section 8. Operational *

Clause 8.1 Operational Planning and Control *

Collaboration and Partnership *

Clause 8.2. Managing Innovation Initiatives *

Subclause 8.2.1 Managing Each Innovative Initiatives *

Subclause 8.2.2. Identify how to Implement Each Innovative Initiative *

Clause 8.3 Innovation Processes *

Subclause 8.3.1 IMS Overview: *

Building Blocks of the TIME Pyramid *

The Advantages of a Good IMS *

A Word of Caution *

IMS Summary *

Chapter 3. Assessing the IMS: A Discussion of 56004:2019 *

Assessment Approaches *

Assessment Objectives *

The Breath and the Extent of the Assessment *

Assessment Focus *

Expertise Involved in Assessment *

Data Collection and Data Collection Tools *

Data Type *

Reference and Comparison *

Data Interpretation *

Innovation Management Outputs, Format and Reports *

Section 5.2.1. Performance Criteria for Innovation Management *

Chapter 4. The PIC Cast Members *

The Cast of Players *

Research and Development (R&D) *

Product Engineering *

Manufacturing Engineering *

Marketing *

Executive Project Sponsor *

Project Team Leader *

Team Leaders *

Project Manager *

Innovation Project Team *

Team Ground Rules *

Chapter 5. The PIC Overview *

ISO 56002:2019 Innovation Processes Cycle *

PIC Phases *

PIC Tollgates *

Five Tollgates Summary *

Introduction to PIC Three Phases *

Six Levels of Documentation *

How to Apply the Six Levels of Documentation to Innovation *

Level 0 – Organizational *

Level I – Systems *

Level II – Phase Levels are Divided into Process Groupings *

Level III – Process Groupings are Divided into Processes *

Level IV – Process levels are Divided into Activities *

Level V – Activities are Divided into Tasks *

Activity Block Diagrams *

Chapter 6. Phase I. Creation *

Introduction *

Process Grouping 1. Opportunity Identification. *

Inputs to Process Grouping - Opportunity Identification *

Process Grouping 1– Opportunity Identification Activity Block Diagram *

Tollgate I *

Process Grouping 2. Opportunity Development *

Objective of Process Grouping 2 - Opportunity Development *

Process Grouping 2. Opportunity Development Activity Block Diagram for Apparent and/or Minor Opportunities *

Process Grouping 2. Opportunity Development - Activity Block Diagram for Major Opportunities *

Process Grouping 2 - Opportunity Development - Activity Block Diagram for New Paradigms and Discovery Opportunities *

Process Grouping 3. Value Proposition *

Inputs to Process Grouping 3 – Value Proposition *

Process Grouping 3 – Value Proposition and Tollgate II Activity Block Diagram *

Tollgate II – Concept Approval *

Process Grouping 4 – Concept Validation *

Process Grouping 4. Concept Validation Activity Block Diagram *

Summary of Phase I – Creation *

Chapter 7. Phase II. Preparation and Producing *

Introduction *

Tollgate III – Project Approval *

Tollgate III - Activity Block Diagram *

Tollgate III – Project Approval Supports the Business Case Analysis *

Process Grouping 5 - Business Case Analysis *

Inputs to Process Grouping 5- Business Case Analysis: *

Business Case Validation *

Document Performance and Project Resource Requirements for each Project/Program *

Business Cases that do not Require Additional Resources *

Criteria to Rank Business Cases *

Results of Business Case Approval *

Process Grouping 5. Business Case Analysis - Activity Block Diagram *

Summary of Process Grouping 5. Business Case Analysis and Tollgate III *

Process Grouping 6 - Resource Management *

Inputs to Process Grouping 6. Resource Management *

Process Grouping 6 - Human Resource Staffing Activity Block Diagram *

Process Grouping 6. Facilities Resource Management Activity Block Diagram *

Floor Space Resource Management Activity Block Diagram *

Equipment Resource Management Activity Block Diagram *

Process Grouping 6 – Facilities Setup Resource Management Activity Block Diagram *

Process Grouping 6. Financial Resources Management Activity Block Diagram *

Process Grouping 7 – Documentation *

Six Document Management Systems *

Process Grouping 7 – Part 1. Product Specifications Documentation Activity Block Diagram *

Process Grouping 7 – Part 2 Project Management Plan and Facilities Planning Documentation Activity Block Diagram *

Process Grouping 7 - Part 3. Suppliers and Contractors Documentation Activity Block Diagram *

Process Grouping 7 - Part 4. Production Set up Documentation Activity Block Diagram *

Process Grouping 7 - Part 5. Producing Output Controls Documentation Activity Block Diagram *

Process Grouping 7 - Part 6. Marketing and Sales Documentation Activity Block Diagram *

Summary Process Grouping 7– Documentation *

Process Grouping 8 – Production *

Process Grouping 8 – Production Activity Block Diagram *

Tollgate IV –Customer Ship Approval *

Tollgate IV – Customer Ship Approval Activity Block Diagram *

Summary Process Grouping 8 – Production *

Chapter 8. Phase III. Delivery *

Introduction *

Process Grouping 9. Marketing, Sales and Delivery *

Process Grouping 9. Marketing, Sales & Delivery-Activity Block Diagram *

Summary of Process Grouping 9 – Marketing, Sales & Delivery *

Process Grouping 10 – After-Sales Service Activities *

Process Grouping. After-Sales Services Activity Block Diagram *

Process Grouping 11 – Performance Analysis *

Tollgate V – Project Evaluation *

Typical Improvement Methodology Results *

Top Five Positive/Negative Innovation Change Impacts *

Process Grouping 11 – Performance Analysis Activity Block Diagram *

Summary *

Process Grouping 12. Transformation *

Process Grouping 12 – Transformation Activity Block Diagram *

Summary *

Chapter 9 – Special Mention Tools and Methodologies *

Introduction *

Area Activity Analysis (AAA) – A Key 2020’s Tool Put on the Back Burner *

Introduction *

Benefits of AAA *

Features of AAA *

Background *

AAA Methodology *

Phase I—Preparation for AAA *

Phase II—Develop Area Mission Statement *

Phase III—Define Area Activities *

Phase IV—Develop Customer Relationships *

Phase V—Analyze the Activity’s Efficiency *

Phase VI—Develop Supplier Partnerships *

Phase VII—Performance Improvement *

Summary *

Benchmarking for Better Innovation. *

Introduction *

Benchmarking cycle time *

Evaluating Competitive Products *

Benchmarking Code of Conduct *

Benchmarking Protocol *

Examples *

Software: *

References *

Design for X *

Introduction *

User *

How to Use the Tool *

Knowledge Management System *

Design Guidelines: *

Design Analysis Tools: *

Design for X Procedure: *

Summary *

References: *

Knowledge Management Excellence *

What is Knowledge? *

Implementing a KMS *

Starting and Implementing a KMS *

KMS Maturity Grid *

Risk Management *

Introduction *

Risk management framework *

Ways of dealing with Risk *

Risk Management Framework: ISO 3100 Guidelines *

The Risk Assessment Process *

Surveys *

Designing a Survey Questions *

Appendix A. The Enhance Solutions Platform™ for Innovation Management *

Appendix B. List of the most used and/or most effective Innovative Tools and Methodologies in alphabetical order *

Biography

H. James Harrington, Sid Ahmed Benraouane