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Managing Organizational Change (RLE: Organizations): Human Factors and Automation book cover

1st Edition

Managing Organizational Change (RLE: Organizations) Human Factors and Automation

By Fred Fallik Copyright 1988
176 Pages
by Routledge

174 Pages
by Routledge

176 Pages
by Routledge
Also available as eBook on:
The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning... Read more

Dedication. Preface. Disclaimer. Acknowledgements. Part 1: Background. 1. Automation, Beliefs and Values. 2. Background to Automtion. 3. The Politics of Automation D James Lantonio. 4. The Human Resources Technology Staff. Part 2: Automation Implementation. 5. The Automated Collection System. 6. Personnel Recruitment and Retention. 7. Human Factors. 8. Training Mary Ann Ruth. 9. Team Building and Resources. 10. Organization and Management. Part 3: Lessons Learned. 11. Automation and Leadership. 12. Motivation and Productivity. 13. Looking Back: Summary and Recommendations. Appendices. References. Additional Resources. Index.

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