1st Edition

Managing Organizational Change in Public Services International Issues, Challenges and Cases

Edited By Rune Todnem By, Calum Macleod Copyright 2009
    308 Pages 18 B/W Illustrations
    by Routledge

    308 Pages 18 B/W Illustrations
    by Routledge

    Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services  focuses on the organizational dimension of change management in public services. Combining aspects of change management theory with ‘real life’ practice in the form of organizational cases from different regions and sectors, this edited collection identifies and analyzes significant issues regarding the development, implementation and evaluation of public service change initiatives. Featuring contributions from leading authors in the field, this text provides an overview of organizational change management with a focus on leadership, management, and strategies for change.


    Looking at cases from Europe and North America, Managing Organizational Change in Public Services offers both a global, as well as a cross-sector analysis of this complex and challenging process. Different sectors that are examined include:

    • Transport
    • Health
    • Education


    This book offers an excellent introduction to change management and how it works within the public service organizations internationally. It will be vital reading for all those engaged with the study or practice of this dynamic subject.

    Part I: Context  1. An Overview of Managing Organizational Change in Public Services  Part II: Leadership, Management and Strategies for Organizational Change in Public Services  2. Contextual Leadership and Change in the Public Sector  3. Managing Public Sector Organizations in Environmental Turbulence  4. The Ideological Use of New Public Management Concepts during Organizational Change Initiatives  5. Change from the Middle? Exploring Middle Manager Strategic and Sensemaking Agency in Public Services  6. A Convergence Analysis of Strategic Change: The National Trust Case  7. Organizational Change in the Public Sector: The Case for Planned Change  Part III: Implementing and Evaluating Public Services Change Initiatives  8. Public Sector Compensation: The Management of Change  9. Delayed Due to Heavy Turbulence: An Analysis of Power, Politics and Ultimately, the Abortion of a Major Organizational Change Initiative  10. For Show or For Real? Organization Development in the Public Sector  11. Strategic Responses to the Quality Reform: A Comparative Study of Change in Norwegian Higher Education  12. Changing Organizational Values and Actions in Public Services: A Longitudinal Empirical Analysis  Part IV: Conclusions  13. Organizational Change Management in Public Services: Key Findings and Emerging Themes


    Rune Todnem By is a Lecturer at the School of Business, Enterprise and Management at Queen Margaret University, Edinburgh, UK. He is the editor of the Journal of Change Management and founder of the International Change and Improvement Leadership Network.


    Calum Macleod is Senior Research Fellow within UHI Policyweb, the University of the Highlands and Islands Research Institute for Remote and Rural Regions, based in Inverness, UK.